EMD Quality Assurance Specialist 2 (Sheriff's Office)

Minimum Qualifications Must possess and maintain a State of Florida Paramedic certification or a State of Florida Registered Nurse license and four years of experience in the medical field. A Bachelor s degree in Nursing may substitute for the required work experience on a year-for-year basis. Must obtain and maintain certifications as an Emergency Medical Dispatcher (EMD) and EMD Quality Assurance (EMD-Q), through the International Academies of Emergency Dispatch (IAED), within the one-year probationary period. Must obtain and maintain certification as an Emergency Medical Dispatch Instructor, through the IAED, within the one-year probationary period, to train and certify employees in EMD. Minimum Qualifications The Miami-Dade Sheriff's Office (MDSO) seeks an experienced emergency medical professional to serve as an EMD Quality Assurance Specialist 2 within its Communications Bureau. This position plays a critical role in ensuring compliance with International Academies of Emergency Dispatch (IAED) standards through advanced quality assurance review, performance analysis, and continuous improvement of emergency medical dispatch operations. The incumbent will supervise and conduct quality assurance reviews of 911 emergency medical calls, provide detailed feedback and coaching to call takers, analyze performance data, and develop or revise emergency medical dispatch procedures to maintain accreditation and agency standards. This position also carries significant instructional and leadership responsibilities, including training and certifying emergency medical dispatchers using IAED's curriculum and overseeing the reaccreditation process. The ideal candidate will possess strong supervisory skills. Experience and knowledge of quality assurance and protocol compliance is highly desired. Proficiency in data entry, reporting, spreadsheets, and word processing

Created: 2026-04-02