Instructional Designer

Company OverviewEstablished in 1929, Heinen's is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen's operates 24 locations - 19 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market - supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.Job SummaryThe Instructional Designer partners with business stakeholders and subject matter experts to design and deliver engaging, effective learning solutions that strengthen culture and improve performance across the organization. This role creates learning experiences across multiple formats and manages projects from concept through launch.Key ResponsibilitiesDesign & DevelopmentPartner with stakeholders, subject matter experts, and operations leaders to assess training needs and translate them into clear learning objectives and solutionsDesign and develop eLearning, instructor-led materials, videos, job aids, and other learning assetsApply instructional design best practices (ADDIE, SAM, adult learning principles)Build and publish eLearning using Articulate 360 (Storyline & Rise)Ensure content aligns with brand, L&D standards, and internal style guidelinesFacilitation & DeliveryFacilitate instructor-led sessions, workshops, and virtual training for associates, leaders, and cross-functional teamsSupport pilot testing and gather feedback to improve learning effectivenessMedia & Video ProductionPlan, script, record, and edit training videos Use video editing software (e.g., Camtasia, Adobe Premiere, Final Cut Pro, or similar) to produce polished, learner-friendly contentManage multimedia assets with a focus on quality, accessibility, and learning outcomesProject Management & CollaborationLead projects from concept through launch, coordinating across departments to meet timelines and ensure accuracyCollaborate with L&D partners and cross-functional teams to align content with overall learning strategy and cultureEvaluation & ImprovementMeasure training effectiveness using KPIs, feedback, and performance dataContinuously refine content and stay current on learning trends and toolsQualifications5-7 years of instructional design or related L&D experienceBachelor's degree in Instructional Design, Education, Organizational Development, HR, or related fieldProficiency in Articulate 360 and familiarity with modern LMS platformsExperience facilitating professional classroom or virtual trainingStrong video production, editing, communication, and project management skillsAbility to simplify complex concepts into engaging learning experiencesPreferred ExperienceExperience in retail, grocery, manufacturing, or supply chain environmentsGraphic or motion design experience (Canva, Adobe Creative Cloud)Experience supporting culture-building and leadership development initiativesKnowledge of microlearning and mobile learning strategiesAxonify (LEAP) experienceSuccess TraitsCurious learner who proactively seeks feedback and improvementStrong relationship builder who can collaborate with stakeholders at all levelsHigh attention to detail with the ability to meet deadlinesCreative thinker who can transform ideas into compelling learning experiencesPassion for building a positive associate experience and supporting organizational cultureHeinen's, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.Monday - Friday, 8 AM - 5 PM. This role follows a hybrid schedule requiring three (3) days in the office in Warrensville Heights, OH and two (2) days working from home. 40 hours per week.

Created: 2026-04-02