Service Manager

Service ManagerSerpentini Chevrolet of Westlake - Westlake, OhioAbout UsSerpentini Chevrolet of Westlake is a proud member of the Serpentini Auto Group, delivering exceptional customer service and automotive expertise to the Westlake community. We are committed to providing a top-tier dealership experience built on integrity, performance, and teamwork.Position OverviewWe are seeking a results-driven Service Manager to lead our service department. The ideal candidate is an experienced automotive professional with strong leadership skills, a passion for customer satisfaction, and a proven track record of driving operational excellence and profitability.Key ResponsibilitiesOversee daily operations of the service department, including technicians, advisors, and support staffDrive service revenue growth while maintaining high customer satisfaction scoresMonitor and manage departmental KPIs, productivity, efficiency, and profitabilityEnsure compliance with manufacturer standards and dealership policiesRecruit, train, mentor, and develop service team membersMaintain strong relationships with customers and proactively resolve concernsOversee warranty administration and ensure accurate documentationMaintain a safe, organized, and high-performing work environmentQualificationsMinimum 2+ years of Service Experience required (Previous managerial experience not required)Strong knowledge of dealership service operations, warranty processes, and fixed operations performance metricsProven leadership and team-building abilitiesExcellent communication and customer service skillsAbility to analyze financial reports and drive department profitabilityValid driver's license with a clean driving recordWhat We OfferCompetitive base salary + performance bonusesHealth, dental, and vision insurance401(k) with company matchPaid time off and holidaysOngoing training and professional developmentCareer advancement opportunities within the Serpentini Auto GroupWhy Join Us?At Serpentini Chevrolet of Westlake, we believe our people drive our success. If you are a motivated leader ready to take a high-performing service department to the next level, we want to hear from you.Apply today and become part of a dealership that values excellence, teamwork, and customer satisfaction.

Created: 2026-04-02