Mobile Support Lead

Mobile Support Lead role provides technical leadership to 24x7 L1.5/L2/L3 support for mobile applications (iOS and Android) team and associated channel proxies across global geographies. The candidate will require hands-on technical expertise in mobile platforms, capable of leading complex troubleshooting, driving production incident resolution, and collaborating with cross-functional teams and leadership. Key Responsibilities Technical Leadership: Act as the primary escalation point for mobile application issues, guiding the team through complex troubleshooting and root cause analysis. Incident Management: Lead production outages and critical issues on bridges, ensuring timely resolution and clear communication with stakeholders. Cross-Functional Collaboration: Work closely with mobile business owners, development leaders, and product teams on roadmap initiatives and L3 enhancements. Observability & Proactive Monitoring: Partner with observability teams to enhance monitoring capabilities and enable proactive issue detection. Continuous Improvement: Contribute to functional roadmap improvements and drive operational excellence within the support team. Required Skills & QualificationsTechnical Expertise: Strong hands-on experience with iOS and/or Android application architecture, APIs, and troubleshooting. Familiarity with channel proxies, backend integrations, and mobile release processes. Incident & Problem Management: Proven ability to lead high-severity incidents and coordinate resolution across multiple teams. Collaboration & Communication: Excellent stakeholder management and ability to communicate effectively with technical and business teams. Tools & Technologies: Mobile debugging tools (Xcode, Android Studio, Charles Proxy, etc.) Observability platforms (e.g., AppDynamics, Datadog etc...) Familiarity with CI/CD pipelines and mobile deployment processes. Experience: 7+ years in mobile application support or development. Prior experience in production support (L2/L3) for global applications. Preferred Qualifications Exposure to cloud platforms (AWS, etc.) and API gateway technologies. Knowledge of incident management frameworks (ITIL), Service Now etc. Salary Range-$100,000-$130,000 a year#LI-KR3TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Created: 2026-04-02