Loan Collections Specialist

LendKey is a pioneer in digital network lending, empowering more than 400 credit unions and community banks nationwide. With over $8 billion in originated loans and $3.4 billion in serviced assets, we provide an integrated platform combining technology, operations, compliance, and capital markets access to help financial institutions compete in the digital age.The Loan Collections Specialist is responsible for assisting borrowers and cosigners in resolving outstanding loan debt through proactive outreach, payment negotiations, and exceptional customer service. This role focuses primarily on outbound communication to past-due borrowers to establish payment arrangements, process collections, and support borrowers in finding appropriate solutions. The ideal candidate will demonstrate empathy, strong negotiation skills, and professionalism while ensuring compliance with all federal and state regulations.Compensation: Starting at $18.25/hourAn additional $1 per hour when working closing shiftsMonthly bonus up to $800 Location: Hybrid work weekMonday - Wednesday in Blue Ash officeThursday - Friday option to work from home Why work for us? We have a lot to offer those who are looking to take the next step in their career, including:Opportunity to join a growing fintechCreative and transparent company cultureGrowth potentialComprehensive medical, dental, vision, and life insurance benefits21 days of paid time offPaid trainingWhat You'll Be Doing:Conduct outbound collection calls to borrowers and cosigners on past-due accountsNegotiate and establish payment arrangements that align with both borrower capability and company policyCounsel borrowers with professionalism and confidence to help them understand repayment optionsAssist with resolving delinquent loan balances through cash collections or forbearance when appropriateDemonstrate in-depth knowledge of loan products, systems, and collections processesMaintain confidentiality and security of borrower information at all timesProblem-solve and perform due diligence to ensure compliance with all federal and state regulations, including the Fair Debt Collection Practices Act and bankruptcy lawsAccurately document all collection activity, borrower communications, and account updates in the systemCollaborate with internal teams to resolve borrower concerns and ensure a seamless customer experienceMeet or exceed established daily, weekly, and monthly performance goals for collections, quality, and customer engagementRequirementsWhat We're Looking For:Proven ability to counsel, problem-solve, and negotiate effectively with confidence and professionalismExcellent verbal communication and active listening skillsStrong attention to detail and accuracy in documentation and record-keepingAbility to adapt to changing priorities and work in a fast-paced, goal-oriented environmentCourteous, empathetic, and positive attitude when dealing with challenging conversationsPrevious experience in collections, loan servicing, or customer support is preferred but not requiredStrong suit basic mathematical proficiency1 year of customer service experience preferredProficiency with computer systems and Microsoft suite, with the ability to navigate multiple systems Culture and Mindset:A genuine passion for delivering exceptional customer experiences and supporting team successStrong alignment with LendKey's core values:Truthful - acting with honesty and integrityHelpful - supporting teammates, clients, and customersPresent - engaged, accountable, and committedDriven - motivated to make a meaningful impactDiligent - thoughtful, detail-oriented, and reliable in executionWhat We Do:LendKey offers a comprehensive digital platform for private student loans, student loan refinancing, and home improvement loans, allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform, lenders can efficiently participate in, buy, and sell loans, streamlining portfolio diversification and capital deployment.For financial institutions, LendKey provides turnkey solutions that include:End-to-end loan origination and servicing expertiseSeamless access to a national network of lending partnersAdvanced risk mitigation and compliance supportOpportunities to efficiently deploy capital and diversify portfoliosFor borrowers, LendKey delivers:Access to affordable, competitive student loan products from trusted local lendersA simple, transparent digital application and servicing experienceThe benefits of community-focused lending with the convenience of modern technologyLendKey's network lending model empowers both lenders and borrowers, bridging the gap between local values and national reach. LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at HR@. Visit for more information.

Created: 2026-04-02