IT Support Specialist

Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people, starting with critical industries such as manufacturing and logistics, with future applications in healthcare, the home, and beyond.We operate at the cutting edge of embodied AI, applying our expertise across the full robotics stack to solve some of society's most important problems. You will join a team dedicated to bringing Apollo to market at scale, tackling the complex challenges like safety, commercialization, and mass production to change the world for the better.JOB SUMMARYThis position is a great way for an individual to get their foot in the door of Apptronik and learn all the ins and outs of the IT Team. This position will be providing support for our Linux environment primarily but will have other support responsibilities. As our company continues to grow, we need additional dedicated employee to support our employees on-site and help manage our IT assets. You will be the "face" of IT for many of our employees and be exposed to a wide variety of complex issues. You will receive valuable training and experience in IT administration while greatly impacting the entire business.ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIESEnd-user laptop and desktop troubleshooting for LinuxLinux device management and provisioning Level 1 and 2 support on-site and for remote employeesRespond to End-user Questions on software and applicationsAbility to diagnose, troubleshoot and resolve issues in a timely mannerUser administration in various software platformsEnd-user laptop and desktop troubleshooting for Windows and MacWork with current support specialist and prioritize requests effectivelyWorkstation maintenance and facility improvementContinuously document and improve on current operational processesOffer a personalized, top-tier service to end-usersFoster a positive culture and advocate for improving employees IT experienceSKILLS AND REQUIREMENTSLinux provisioning and management experienceAdministration Experience with Google WorkspaceAdministration Experience with Atlassian Suite (Jira, Confluence, Bitbucket, Trello)Basic Windows and Mac Troubleshooting experienceInitiative and self-motivation - ability to work with little supervision Desire to learn and improve processes Collaborative nature with the ability to work in a team environment Able to work in a fast paced/startup environmentStrong attention to detail Excellent written and verbal communication skills Must be able to lift up to 50 lbs. and able to follow safety, operation, and maintenance proceduresEDUCATION and/or EXPERIENCEAssociates' degree in relevant field or equivalent experience preferred1+ years of experience with Linux management and troubleshooting2+ years of experience working at IT Helpdesk/IT SupportPHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computerMust be able to lift 50 pounds at timesVision to read printed materials and a computer screenHearing and speech to communicate*This is a direct hire. Please, no outside Agency solicitations. Apptronik provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Created: 2026-04-02