HOUSEKEEPING DESK SUPERVISOR

Summary of Job Duties:Assists in the supervision of the Guest Services department with an emphasis on staffing and organization.Specific and Essential Responsibilities and Duties:Keep track of guest room attendant's station keysInput and check room status in computer for GRA or SupervisorEnsure daily staffing levels are adequateAnswer phones and put requests in log-booksCheck all uniforms, linen, bedding, and supplies for accuracy and inventory control Contact Supervisors and/or Guest Service Attendants for rush rooms, guest requests, etc.Keep track of all lost and found items on a daily basisAssist supervisors, managers or other departments when neededKeep housekeeping area cleanPrepare GRA, GSA and Supervisor papersContact Engineering and Clean Team when their services are neededMake copies of department forms when neededKeep track of irons, ironing boards and hair dryers coming in/out of departmentAlert the Front Desk Supervisor of room discrepanciesAssist GRA's and GSA's with obtaining supplies including moving hampers, and getting supplies from high shelvesArriving on time for all scheduled shiftsPerform other duties as assigned by managementGeneral Job Responsibilities and Duties:To perform the job successfully, an individual should demonstrate the following WOW! Factor Competencies:Customer Focus - Understand what friends like and work hard to meet friends' interests and needsQuality Conscious - Provide a high level of service, maintain high standards and work hard to get it right the first timeOrganizing - Organize time and tasks effectively, sets priorities and realistic time framesFact Finding - Knows where to find relevant information, checks facts and data, retrieves and verifies information quicklyInnovating - Takes responsibility for own actions and uses good judgment before acting or making decisions.Quick Learning - Gets things done, willingly takes on the more demanding tasks. Easily identifies potential difficulties and their causesCommunicating - Speaks confidently and fluently. Clearly articulates the key points of an issue; keeps others on the team and supervisors informed. Listens and understands instructionsTeam Working - Fits in with the work group or team. Develops supportive relationships with co-workers. Is considerate toward others and promotes a sense of team spiritReliable - Is reliable; follows directions from supervisors and respects policies and procedures. Shows commitment to the casino and to completing daily job tasksKNOWLEDGE, SKILLS, AND ABILITIES:Knowledgeable with OSHA regulations, to include implementation and enforcement of safety guidelines, proper chemical usage, handling of BIOHAZARD materials, and injury preventionAble to deal and interact with management, employees, and guests in an effective and diplomatic mannerKnowledgeable of all cleaning procedures, equipment, and suppliesStrong leadership qualities and sound judgment with effective decision-making and problem solving skillsMust be able to communicate effectively in English, in both written and verbal formsMust have interpersonal skills to deal effectively with all business contactsThe ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rulesMINIMUM REQUIREMENTS:Must be 21 years of age or olderHigh school diploma or equivalentOne (1) year of relevant experienceMust be able to read, write and speak understandable EnglishPREFERRED:Two (2) years of previous experience in a similar supervisory or management role working in a similar resort settingBilingual abilities, English as the primary or secondary languageMachinery or Work Equipment Used:Multi-line telephone, fax machine, personal computer, printer, copier, paper shredder and scannerParagon Tropicana is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Paragon Tropicana to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin, ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities.

Created: 2026-04-02