Desktop Support

Job Title: Desktop Support Location - Carlsbad, CA FTE Only Job Description Must Have Technical/Functional Skills Ø Team leadership experience, handling L1/L2 desktop support engineers. Ø Ability to prioritize & manage EUC operations across multiple locations/users. Ø Stakeholder management with business, IT leadership, vendors, and OEM partners. Ø Process ownership for incident, request, and problem management within EUC. Ø Experience driving service improvements, automation initiatives, and RCA preparation. Ø Ability to handle escalations, perform SLA management, and drive customer satisfaction. Ø Documentation & reporting skills: SOPs, dashboards, weekly/monthly performance reports. Ø Strong expertise in End User Computing (EUC) technologies including Windows 10/11, MacOS, and standard desktop/laptop hardware. Ø MacBook support for VIPs and non-VIP users Ø Advanced troubleshooting skills across desktop, laptop, thin clients, VDI, mobility devices, and peripheral equipment. Ø Hands on experience with ITSM tools (ServiceNow, Remedy, or similar) for incident, service request, CMDB Ø Proficiency in Active Directory (AD): User administration Ø Experience with O365/M365 suite, including Outlook, Teams, OneDrive, SharePoint support. Ø Strong knowledge of SCCM/Intune (Microsoft Endpoint Configuration Manager): Ø Image deployment Ø Patch management Ø Network basics: TCP/IP, DNS, DHCP, VPN troubleshooting.

Created: 2026-04-02