Police Communications Operator

Position Information Hiring Department: UTEP Police Department Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received. Hours: 40 hours per week, varying shifts, working hours may require night shifts, weekends, as well as holidays. Flexibility is required on evenings and weekends. FLSA status: Non-exempt Earliest Start Date: As soon as possible. Salary: $38,500.00 Annually Required Application Materials: * Resume Submitting a cover letter and a list of three professional references is strongly encouraged. The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions. Position Summary The primary function of a Police Telecommunicator is to receive and prioritize Emergency 9-1-1 and non-emergency telephone calls from the public. Dispatches appropriate emergency service agencies such as police, fire and emergency medical units. Monitors public safety units in the field. Retrieves and enters computer data for emergency response personnel within the service area. Answer administrative telephone lines, enters information into a Computer Aided Dispatch (CAD) system, and processes non-emergency and routine requests for police, security, and technical support services. The Police Telecommunicator also monitors closed circuit television (CCTV) during special events and for security related activities, and performs multiple tasks concurrently, while working in a fast paced environment and maintaining a professional and positive demeanor. This position will also serve as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act). This position impacts law enforcement and security effort of UTPD. The position is supervised by the Police Telecommunications Supervisor. Essential Functions Answers Emergency 9-1-1 and non-emergency telephone calls for police, security, and technical support events and services. Enters information concerning calls for technical support and security related patrol activity into a Computer Aided Dispatch (CAD) system to be forwarded to the appropriate police dispatch station for assignment. Forwards calls received in the Police Communications Center to the appropriate office of the UTPD. Monitors closed circuit television (CCTV) for situations indicating a need for a law enforcement or security response and forwards the information to the appropriate police dispatch station to initiate a proper response. Composes and distributes shift and found property logs and performs other police communication center paperwork. Provides police personnel information from local, state, and national crime information centers. Retrieves and enters computer data for emergency response personnel within the service area. Must be able to work various rotating shifts, including weekends and holidays as assigned. Complies with all State and University policies. Other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Required Qualifications: Education: High school diploma or general education degree (GED). and Experience: One (1) year of experience in customer service or related field. Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or is qualified to acquire a basic license within first year of hire. Must be a United States citizen by regulations of The Texas Commission on Law Enforcement. Conditions of Employment Proof of TCOLE Telecommunications Operator license. Must be attained within first year (12 months) of hire to maintain employment. Preferred Qualifications: Associate's degree or thirty (30) credit hours in Criminal Justice or related field. One (1) year experience in a physical plant, public safety or emergency communications field. Note: A Personal History Statement along with a Background Investigation will be required as part of the preliminary screening process to be considered for this position. These preliminary requirements are time sensitive and failure to comply may disqualify your application from consideration for this position. Any deliberate misstatements or omissions of information provided can and will result in your application being rejected, regardless of the nature or reason for the misstatements/omissions. Any qualifications to be considered as equivalents or substitutes or waived, in lieu of stated minimums, require the prior approval of the Director of Police, The University of Texas System; such requests may be submitted to the Director of Police by the employing Chief of Police or the candidate. Why Pick UTEP The University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve. UTEP is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 85% of our 25,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America. About the UTEP Police Department The University Police Department is dedicated to meeting goals and objectives of the University through application of effective law enforcement, efficient campus security, and courteous service. The Police Department is charged with ensuring that faculty, staff and students enjoy a safe place in which to teach, work and study. The department is committed to enforcement of local and state laws as well as seeing that institutional rules and regulations are adhered to for the peace and safety of all. Additional responsibilities include the prevention, detection, and investigation of criminal offenses committed within the jurisdiction of the University of Texas, and the apprehension and prosecution of criminal offenders where provided for by law. Under Texas Law, Officers have authority and responsibility to investigate all crimes occurring on property owned or controlled by the university. Our officers respond to accidents and medical emergencies. Furthermore, noncommissioned Public Safety Officers serve as a major component in achieving campus safety and provide multiple services to the University Community. More about the UTEP Police Department! Additional Information The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand or walk. The employee is continuously required to sit; occasionally use hands to feel; reach with hands and arms; talk and hear. The employee is occasionally required to lift and move up to 50 pounds. The employee is frequently required to push/pull up to 10 pounds and occasionally required to push/pull up to 50 pounds. The employee is continuously required to use a computer and/or keyboard. This position requires working in an enclosed, secured communications environment. Subject to emergency recall during man-made or natural disasters and unusual occurrences on campus. The noise level for this work environment is usually moderate. In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment. The University of Texas at El Paso is an Equal Opportunity/Affirmative Action employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries-including the filing of a Formal Complaint or reporting an incident-about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at , or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 312. For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at .

Created: 2026-04-02