IT Support Technician

Mount Indie is hiring an IT Support Technician with a customer service mindset to provide desktop support onsite in Englewood, CO. As a member of this team, you will:Setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.Provide basic network support ensuring desktop and other networked peripherals full connectivity.Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms.Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel "walk-ups". Support organizational efforts and maintaining policies and procedures in the IT Department Assist with the creation and maintenance of local site IT systems documentation*MUST BE ONSITE IN ENGLEWOOD, CO*Required Skills/Experience: Associate's Degree in a related field of study with 2 or more years of relevant experienceHigher education may substitute for relevant experience and relevant experience may be considered in lieu of required education (No degree with 4 years relevant experience)Customer/solution ownership, an overall drive for excellence.Team focused with the capacity for knowledge sharingWritten and verbal communication skills with end usersDemonstrate a customer care philosophy that ensures a high level of customer satisfactionAbility to understand user and business needs and translate to technical solutionsBasic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, and other related peripheralsComprehensive troubleshooting skills of industry standard hardware and software products/services

Created: 2026-04-02