IT Help Desk Technician I

IT Help Desk Technician IFull-time | 45k-60k DOE | Hybrid (2-3 days In-office) | North Phoenix (101/ Cave Creek)eBacon is looking for an IT Help Desk Technician I who is enthusiastic about technology, strong with customer support, and ready to grow. We prefer candidates with prior IT help desk experience, but we are also open to motivated entry-level applicants who have a solid technical foundation and a passion for troubleshooting.This role offers hands-on work across hardware, software, networking, and system administration - along with direct mentorship from our Director of IT to help you build your skills and advance your career.What You'll DoProvide technical support to internal staff for hardware, software, and peripheral issuesDocument tickets thoroughly in our ticketing systemConfigure, image, and deploy computers and required applicationsSet up accounts, permissions, and email access for new usersAssist with routine server and system maintenance tasks under supervisionTroubleshoot basic network and connectivity issuesMaintain IT equipment inventorySupport day-to-day technology needs across the companyParticipate in IT projects and improvement initiativesWork closely with - and be mentored by - our Director of ITPreferred Experience:Previous IT help desk or technical support experienceKnowledge of ticketing systemsExperience with imaging, Active Directory, or M365 adminMinimum Requirements:Strong customer service and communication skillsAbility to explain technical concepts clearlySolid troubleshooting and critical thinking abilityBasic understanding of Windows operating systemsAbility to manage multiple tasks in a fast-paced environmentComfortable working independently and in a teamAbility to lift up to 50 lbs of equipmentExtra Pluses (Not Required):CompTIA A+, Network+, or similar certificationsCoursework or self-taught experience (home labs, side projects, etc.)All applicants must be legally authorized to work in the United States. Employment is contingent upon the ability to provide documentation verifying identity and authorization to work in the U.S. in compliance with the Immigration Reform and Control Act of 1986, without the need for current or future employer-sponsored work authorization.Who are we?eBacon is a financial technology software company located in Phoenix, Arizona. We create a lot of innovative financial solutions for the business world, with a focus on certified payroll and fringe benefit management for the construction industry. Our development team is in-house, so we're always creating cool, new things to get the job done. We have won awards for customer service and for being one of the top companies to work for in Arizona for several years and counting.We also have excellent benefits, including competitive pay, plenty of PTO, health care, 401K matching, and fun employee outings. The work we do is serious, and we work hard and take great pride in the help we give our clients, but we also don't take ourselves too seriously. I mean, we do have a bacon strip mascot.

Created: 2026-04-02