Camp Office Administrative Specialist - NFA

Join our [SITE NAME] team in [CITY] as an Administrative Specialist and inspire young minds at camp! Are you ready for an unforgettable summer adventure? At ESF Camps, we are on a mission to create an extraordinary summer experience for campers from preschool to 8th grade, and we are looking for energetic, passionate people to join us and make a positive impact while having a blast! The Administrative Specialist is responsible for camp-related customer service and administrative needs in the camp office and throughout the camp. Why ESF? * Inspire Young Minds: Make a meaningful difference in the lives of children while receiving comprehensive training and support. * Unleash Your Potential: We offer opportunities for internships, fieldwork, and continuing education credits. * Become a Leader: Gain valuable leadership experience as you supervise and mentor children. * Positive Environment: Experience being part of a team guided by ESF Core Values. Extra Perks: * Convenient Summer Schedule: Enjoy nights and weekends off. * Employee Referral Bonus Program: Increase your earnings through referrals from your network. * Free Certifications: Reimbursements available for qualified roles. * Camp Tuition: Enjoy a significantly discounted tuition rate exclusively for Team members' children. Requirements: * Education: Bachelor's degree required * Experience: * Minimum 1-2 years of experience working in an administrative and/or customer service role. * Previous experience working in a camp, school (or similar field) preferred. * Experience teaching and working with children. * Technology Skills: Proficient in Microsoft Office, especially Excel, and ability to use CRM database. * Hours: Typically, from 7:30am-4:30pm or 8:00am-4:00pm, Monday-Friday. Start and end times may vary depending on the location, with later times possible. * Schedule Commitment: Any schedule changes must be pre-approved by the site director. * Required Training: Complete all required ESF and state-mandated training and onboarding. * Dress Code: Maintain the "ESF Look" (camp uniform) and embody the spirit of the camp. Essential Job Responsibilities: * Customer Service: * Serve as a point person for ESF families; respond to inquiries in person as well as over the phone. * Greet campers and their guardians in the camp office; collect lunches and transition campers. * Answer telephones and transfer calls to appropriate team members * Call camp families to confirm enrollment or discuss camper needs. * Support summer sales initiatives; inform new and existing families of enrollment opportunities. * Camp Office: * Perform general clerical duties such as copying, mailing, and filing. * Ensure that the camp office is clean, organized, and well-maintained. * Open, sort, and distribute or respond to incoming correspondence including mail and email. * Maintain inventory and complete assigned paperwork. * Camp Registration: * Assist families in enrolling their campers using the CRM database. * Support summer sales initiatives; inform new and existing families of enrollment opportunities. * Update camper records and input pertinent information into the database. * Teamwork: Work effectively and collaborate with co-workers including other on-site Administrative Specialists, Nurses, Admissions and Customer Engagement Coordinators located at ESF's Headquarters office, Site Director, and leadership team * Safety & Positive Group Management: Ensure the safety and well-being of campers with emphasis on positive behavior and effective group management. Promptly report any concerns to the Site Director. * Be the Ultimate Role Model: Supervise campers, while fostering a positive and safe environment. * Demonstrate ESF Core Values & Code daily, from "Gratitude" to "Bring It" daily. * Model the ESF Virtues of Character (Gratitude, Respect, Trustworthiness, Effort, Kindness, Positivity, Resilience, Community) in camp daily. * Adhere to all company policies. * Communication: Maintain clear, concise, and engaging communication with campers, families, peers, and our leadership team. Reporting Relationships: * Directly report to and take guidance from the Camp Director, with additional accountability to the Site Director. Additional Responsibilities: * Push/pull, lift, and carry a minimum of thirty-five (35) pounds across campus. Work outside, upright, and mobile for six (6) to eight (8) hours per day * Respond to emergencies, including running (up to 1 mile in some cases) and ascending stairs without undue exertion. This job description is subject to change at any time.

Created: 2026-04-02