Lab Supervisor

Job Title: Lab Supervisor Location: Norwood, MA Duration: 8 Months+ Description: Location / Division Information This role supports the Analytical Instruments Group within the Instrument Enterprise Asset Management Services program, based in Norwood, MA. Responsibilities Oversee site and account operations in alignment with contract terms and Statements of Work, driving revenue growth, margin improvement, and client retention. Develop and maintain strong relationships with clients, vendors, and internal stakeholders. Promote customer satisfaction through continuous improvement initiatives and performance monitoring. Ensure compliance with regulatory standards and asset/inventory management requirements. Monitor service delivery for timeliness, accuracy, and quality. Maintain accurate and up-to-date data in internal systems (e.g., service requests, work orders, purchase orders, CMMS). Review service reports and invoices to ensure accuracy, completeness, and procedural compliance. Maintain service and financial documentation while ensuring vendor compliance. Lead and manage a team responsible for coordinating onsite equipment service, including engineer access and issue resolution. Support site service personnel and broader account needs. Adhere to all company safety, security, and operational policies. Meet with the customer s Lab Operations team 1 2 times per week to provide updates on service performance, key metrics, and open actions. Minimum Qualifications Bachelor s degree or equivalent experience. 3 5 years of relevant industry experience (life sciences, healthcare, biomedical, agriculture, or related field). 2+ years of supervisory or people management experience. Working knowledge of laboratory operations, safety protocols, and engineering processes. Experience with CMMS and related data management systems. Strong customer-facing and communication skills. Detail-oriented with strong analytical and problem-solving abilities. Ability to work both independently and collaboratively. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Demonstrates Client values: Integrity, Intensity, Innovation, and Involvement. Work Conditions Primarily onsite at the customer s Norwood, MA location, including laboratories, offices, and storage/shipping areas. Requires light to moderate physical activity (e.g., walking, standing, lifting, repetitive tasks). Use of personal protective equipment (PPE) is required; exposure to laboratory environments and chemicals may occur. Standard work schedule is Monday through Friday.

Created: 2026-04-02