Monitoring and Management Specialist

Application InstructionsThank you for your interest in Pierson Wireless Corp. We look forward to seeing your application. Be sure to attach a copy of your resume before submitting. Failure to answer all of the Additional Questions may result in your application being disqualified from consideration.Position DescriptionJOB TITLE: Monitoring and Management Specialist (MMS)DEPARTMENT: Operations SupportREPORTS TO: Manager - Monitoring and ManagementJOB SUMMARY: As part of the responsibility related to Monitoring and Management work, this individual will assist with the coordination of resources, customer downtime communication, monthly/quarterly reports, and facilitating any special needs required to ensure the highest level of customer service. Additionally, this individual will assist in the monitoring and remote troubleshooting of DAS alarms. This person should also be aware that on-call may be required, including nights, weekends, and holidays, as required to ensure critical customer support. This position reports directly to the Manager of Monitoring and Management. This position is also the primary contact for the entry, tracking, and closure of work orders and Monitoring and Management ticketsMONITORING AND MANAGEMENT SPECIALIST DUTIES AND RESPONSIBILITIES: Entry of new Maintenance Contracts into the FST system via identified workflows Entry of new Work Orders into the FST system via identified workflows Tracking and closure of Work Orders, including requests for invoicing to accounting Post-implementation customer issue support as defined by the Monitoring and Management (M&M) contract Coordinate non-project on-site customer support needs via communication to the appropriate operations leadership team member(s) Communicate alarm/issue updates to the customer during downtimes, including descriptions of issues, diagnostic updates, and estimated timelines for repairs Remote DAS alarm monitoring and troubleshooting Provide monthly /quarterly reports to customers on the health of their system per customer contract and leadership request Assist with supporting initial Monitoring and Management deployments Able to support rotating and/or periodic on-call duties, including nights, weekends, and holidays This position is an on-site Network Operations Center positionMONITORING AND MANAGEMENT SPECIALIST BENEFITS:Competitive salaryMedical, Vision, and Dental insurance - EMPLOYER pays 100% of employees' premiums401(k) retirement savings with employer match - eligible after 90 daysEMPLOYER provided Short term / Long term disability, Life insurance and Accidental Death & Dismemberment after 1 yearMeal stipend while travelingPaid travel timePaid training/certificationsPaid vacationPaid holidaysPosition RequirementsMONITORING AND MANAGEMENT SPECIALIST QUALIFICATIONS:High school diploma or equivalent3-5 years minimum in wireless telecommunication diagnosis and troubleshooting3-5 years of customer serviceRelevant Network Operations Center (NOC) or technician experienceCommitment to excellence and high standardsDemonstrated proficiency in supervising and motivating othersExcellent written and oral communication skills for individuals from various backgroundsExcellent presentation skillsStrong organizational, problem-solving, and analytical skillsAbility to manage priorities and workflowVersatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasmAbility to work independently and as a member of various teams and committeesProficient in Microsoft Office Suite and Google G SuiteStrong interpersonal skillsWorking knowledge of service networks: 5G, GSM, CDMA, WCDMA, LTE, Public Safety, EVDO, and the service applications characteristics and capabilities.Preferred working knowledge of a variety of DAS OEMs including: Corning, ADRF, Commscope, SOLiD, and JMAMONITORING AND MANAGEMENT SPECIALIST COMPETENCIES:Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Innovation: Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.Judgment: Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Project Coordination: Develops support plans; Coordinates M&M and Support deployments; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written informationTechnical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.MONITORING AND MANAGEMENT SPECIALIST PHYSICAL DEMANDS AND WORK ENVIRONMENT:Frequently required to standFrequently required to walkFrequently required to sitContinually required to utilize hand and finger dexterityOccasionally required to climb, balance, bend, stoop, kneel or crawlFrequently required to talk or hearOccasionally exposed to wet and/or humid conditions (non-weather)Occasionally works near moving mechanical partsOccasionally works in high, precarious placesOccasionally/Frequently/Continually exposed to outside weather conditionsWhile performing the duties of this job, the noise level in the work environment is usually quietThe employee must occasionally lift and/or move more than 60 lbs.Specific vision abilities required by this job include: Close visionThe above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Equal Opportunity EmployerPierson Wireless is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.The Company will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you need assistance to perform your job duties because of a physical or mental condition, please let HR@ know.The Company will endeavor to accommodate the sincere religious beliefs of its employees to the extent such accommodation does not pose an undue hardship on the Company's operations. If employees wish to request such an accommodation, they should contact [email protected] employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of HR@. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact HR@. To ensure our workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations.

Created: 2026-04-02