Communications Bilingual Operator Patient Services - ...

Patient Services Representative - Communications OperatorAt St. Thomas Community Health Center our mission is to provide culturally competenthealthcare of the highest quality, regardless of the patient’s ability to pay. We foster relevantresearch and educational activities directed toward achieving health initiatives that reducehealth disparities in our community. Central to our mission is to acknowledging the role ofinstitutional racism as causative of these disparities. As such, our work is directed towardbecoming an antiracist institution.Job SummaryA patient services representative is responsible for handling incoming calls from patients, providing assistance, and resolving inquiries or concerns. Overall, a patient services representative plays a vital role in providing excellent customer service, addressing patient inquiries, and ensuring patient satisfaction over the phone. They contribute to the efficient operation of the call center and help maintain positive relationships between patients and the healthcare facility.Responsibilities Answering calls: Handling a high volume of incoming calls from patients Resolving issues: Listening to patient concerns, complaints, or issues and working to resolve them in a timely and satisfactory manner. Scheduling appointments: Assisting patients in scheduling appointments and coordinating with healthcare providers. Documenting calls: Accurately documenting all relevant information from patient calls, including inquiries, concerns, and actions taken. Providing exceptional customer service: Ensuring a positive and professional experience for patients. Collaborating with the healthcare team: Working closely with healthcare providers, nurses, and other staff members to ensure accurate and timely communication. Adhering to regulations and policies: Following all applicable healthcare regulations, privacy laws, and organizational policies. Qualifications Required: At least 2 years of college Good written/verbal communication skills Problem-solving skills Experience using Microsoft Office, internet and email.  2 years of administrative experience Bilingual - Spanish   Preferred: 3 years of administrative experience Bachelor's Degree St Thomas Community Health Center offers a full competitive and comprehensive benefits package for full-time employees. Just a few of the great benefits we provide at St Thomas Community Health Center are: Medical Dental Vision Life Insurance Accidental Death & Dismemberment Short-Term Disability Long-Term Disability This is a remote position.

Created: 2026-04-02