Guest Experience Associate

Title: Guest Experience AssociateReports To: Guest Experience Manager Scheduling: Part-time, 21 hours per week, Non-exemptShifts available: Varied days and hours, some nights and weekendsKohl Children's Museum of Greater Chicago is a nonprofit organization whose mission is to provide experiences and memories to build a foundation for a lifetime of learning. Through our museum space in Glenview, IL, we offer engaging learning environments featuring interactive exhibits and programs that encourage young children to become effective learners through play. As part of our commitment to ensuring that every child has access to the best learning experiences possible, we extend our footprint throughout the Chicagoland area through outreach programs, traveling exhibits, and partnering with educators to inspire meaningful change in the education of young children.The Guest Experience Associate is responsible for providing a welcoming experience for all visitors of the museum. This role assists patrons with admissions, membership purchases, and is a point of contact for questions or concerns.ESSENTIAL DUTIES AND RESPONSIBILITIESMaintain knowledge of front desk procedures and museum information, delivering exceptional customer service when assisting patrons with purchases, questions, and other needsUtilize Point of Sale (POS) system to sell admission tickets, memberships, and special event ticketsProcess all correspondence from members including applications, renewals, inquiries and gift membershipsAccount for cash drawer and adheres to cash and credit card handling proceduresAnswer the museum phone line and directs calls, as appropriateMonitor museum entrance, ensuring visitor and child safetyAdditional ResponsibilitiesAttend monthly, quarterly and annual museum trainings and meeting, as neededAssist with data entry and administrative tasks, as assignedSupport team members with a positive and collaborative attitudePerform other duties and special projects, as assignedThe successful candidate will possess the following:High School Diploma or equivalentExperience working in a museum or customer-facing role, preferredExperience working with children, preferred Experience working with database management or Point-of-Sales system and/or cash handling, preferredExcellent customer service skills and proficiency in conflict resolutionFriendly demeanor and ability to work with individuals of all levels of an organizationExcellent oral and written communication skillsProficiency in office technology and software (Microsoft Office suite)Ability to maintain confidentiality and exercise discretion in handling sensitive materialMust have flexibility with work schedule, as necessary, to support weekend scheduling and/or evening activities as needed BENEFITSPaid Leave401(k) with employer matchEmployee Assistance ProgramMuseum MembershipPet InsuranceUnlimited rewards while supporting a worthwhile mission where we provide experiences and memories to build a foundation for a lifetime of learning Kohl Children's Museum is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Created: 2026-04-02