Program Manager - Housing & Case Management

Title: Program Manager - Housing & Case ManagementLocation: Greater Eastside locations, WAWork Schedule: Full Time, 40 hours a week, Monday - Friday 8:30am - 5pm -HybridProgram Managers are assigned to support one or more Hopelink sites based on client and organizational needs.Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County. Make an impact on your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Join us!Hopelink programs work in tandem to fill gaps, supporting each family or individual's unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation, Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities.To learn more, go to career opportunity: Hopelink provides vital resources to people experiencing financial and housing instability in our community. The Program Manager for Housing & Case Management provides supervision and support to case managers navigating complexities that clients who have lived through the trauma of homelessness and poverty face. This position oversees the daily operations of the housing and case management programs; and ensures the implementation of strength-based, trauma-informed case management processes grounded in best practices and equitable approaches.What qualities we are looking for:We'd love to hear from you. So, if you are interested in this position, but don't meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!Three or more years of direct supervision and experience in community services including: case management, program management, contract compliance; and any combination of education and experience which provides that applicant with the knowledge, skills and ability to perform the work. Knowledge of homeless housing programs, supportive housing, and best practices in case management; Solid knowledge of the King County homelessness system is a plus.Ability to establish effective relationships with clients and their families, fellow employees, managers, community groups and the general public. Ability to exercise sound judgment and effective decision-making skills to accomplish goals and creatively problem-solve issues. Strong knowledge of social service program development and implementation is preferred.Computer skills required (Word, Excel, Internet). Office 365 and Teams, zoom, SharePoint, databases. Fosters creative strategies and interventions to support clients at risk of losing their housing.Reliable personal transportation, a valid driver's license and proof of auto liability insurance required.Bi-lingual candidates are encouraged to apply.Examples of what you will be doing:Recruits, trains, and develops Hopelink case management staff -producing a highly collaborative and effective team.Supports scheduling as Case Managers are assigned to support one or more Hopelink sites based on client and organizational needs.Plans, organizes, coordinates, assigns and evaluates work of case managers; provides training as needed; prioritizes activities and establishes performance objectives that are aligned with agency initiatives and departmental tactical plans.Provides supervision and support through weekly check-ins to discuss client needs, develop creative solutions to clients' situations, and provides personal development opportunitiesEnsure all case managers maintain appropriate caseloads by managing program recruitment activities for program enrollment. Supports case management staff in fostering an environment of continual learning grounded in team and client engagement and identifying and implementing best practices.Facilitate regularly scheduled team meetings.Provides leadership in de-escalation and appropriate intervention in emergencies/crises.Offers backup case management of clients when case managers are on vacation or out of the office.How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.Compensation: $34.38/hourUp to 10 paid vacation and sick days annually and 10 paid holidays, Plus, up to 7 paid float days available to use immediately; dependent on hire date and hours/weekMedical, Dental, and Vision benefits after 1 month waiting periodFlexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverageWellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training ClassesInternal Career Opportunities; Professional Development; Leadership Development; Career Path CoachingAnnual Performance Reviews with Merit Increase OpportunitiesHopelink Values: Growth & Human PotentialRelationships Built in TrustCulture of BelongingQuality of Our WorkCommunity-CenteredFiscal & Data StewardshipWe are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. 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Created: 2026-04-02