Field Technician

ITG Communications is hiring for Field Technician in Mason, Ohio.Responsible for performing skilled technical work, providing technical support for client organizations, performing installations and services for residential and commercial customers. Ensure high-quality execution of telecom and broadband services including internet, video, voice, and alarm systems.We provide paid training for all new technicians. Training generally takes 6-8 weeks for those new to the role and may be shorter for experienced candidates. Training pay is $15/hour. After training, technicians transition to production pay and typically earn up to $20-25/hour on average. Responsibilities Install and maintain telecom and broadband services from street to home, including internet, video, voice, and alarm systems.Perform quality checks of the work executed to ensure installations meet client standards.Adhere to safety protocols and use proper personal protective equipment (PPE).Troubleshoot and resolve technical issues for customers.Maintain accurate records of work performed and equipment, consumables used.Operate company vehicles safely and efficiently.Communicate effectively with customers, explaining services and addressing concerns.Stay updated on new technologies, installation techniques, client products and features.Educate customers on self-help options and product features.Identify and pursue opportunities for additional services or upgradesKey Measures / Key Performance Indicators:Operational efficiency and productivity metrics (On Time Arrival, Job Completion Rate, Technician NPS (TNPS), First time right (FTR), Home Health Check (HHC), Meter Usage, Repeat Service Calls, Quality Control Pass Rate, etcCustomer satisfaction scores, Net Promoter Score (NPS)Safety compliance recordsResponsible for completing work orders and retrieving proper signatures for accurate billingEnsure all installation work is done according to quality standards.Report to dispatch according to company procedures.Assist with work overflow.Follow all company policy and procedures.Adhere to safety policy.Perform Installation work as required.Perform Quality control inspections.Helping with training when needed with techs.Quality Control Inspections on your own work.Drive Company vehicle.Install HSD/Cable/Phone Service as per work order.Communicate with Supervisors and Customers.Manage Time Effectively and meet scheduled timeframes.Requirements Education: High school diploma or equivalent. Technical certifications relevant to the telecom and broadband industry e.g. alarm systems, router configurations, etc.)Experience: 0 to 2 years of experience as a technician in telecom or broadband field operations.Experience with cable, internet, and voice service installations a plusExposure: Familiarity with various telecom and broadband technologies, tools and equipmentKnowledge of safety procedures and regulationsUnderstanding of customer service principles, practices.Factors critical to success at ITG Communications for this position:Technical aptitude and willingness to continuously learn new technologies.Customer service orientation with the ability to communicate effectivelyAbility to work independently and as part of a team, demonstrating strong work ethic and time management skills.Physical Requirements:Ability to stand, walk, and sitAbility to use hands to handle or feetAbility to reach with hands and armsAbility to climb and balanceAbility to stoop, kneel, crouch, bend and crawlAbility to lift up to 75 lbsAbility to maintain all safety expectationsPlease note: This is a safety-sensitive position. The employee has responsibility for their own safety and the safety of others. The employee must be able to perform all duties in accordance with safety regulations, company policies, and client requirements. This includes but is not limited to: Following all required safety protocols and proceduresUsing appropriate personal protective equipment (PPE)Operating vehicles and equipment safelyMaintaining valid certifications and licenses as requiredParticipating in mandatory safety training and meetingsReporting unsafe conditions or practicesPassing required drug and alcohol screeningMaintaining physical capabilities necessary to perform essential job functions safelyFailure to meet these safety requirements may result in disciplinary action up to and including termination of employment.Additional Comments ITG is an equal employment opportunity employer. ITG's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Created: 2026-04-02