Field Service Technican Manager

About KomlineAs a pioneering leader in advanced separation technologies, Komline has established a global reputation for engineering excellence. Through our combination of innovative design, cutting-edge manufacturing capabilities, and decades of industry experience, we consistently deliver the highest quality equipment from our integrated manufacturing facilities. Serving our core markets of Water & Process, Agricultural & Renewables, and Industrials, we pride ourselves on providing comprehensive separation solutions precisely tailored to our clients' requirements. With a strong track record of strategic growth and acquisitions, Komline continues to expand its solution portfolio and technical capabilities while maintaining our commitment to innovation and customer satisfaction.This OpportunityKomline-Sanderson is a leading provider of engineered solutions for the industrial and environmental markets, delivering high-performance equipment across industries including wastewater treatment, mining, chemicals, and power generation. With a strong legacy of innovation, quality, and service, Komline-Sanderson commits to operational excellence and long-term value creation.The Field Service Technican Manager leads and develops a team of Field Service Technicians supporting municipal and industrial equipment installations. This role oversees day-to-day field service execution, including preventive maintenance, emergency response, commissioning support, and troubleshooting, while ensuring safety, quality, and customer satisfaction standards are met. The Field Service Technican serves as the primary technical escalation point, coordinates labor and parts with the Director of Aftermarket, and drives service consistency, best practices, and continuous improvement in equipment reliability and service efficiency.Roles and ResponsibilitiesInterface with contractors, consulting engineers, owners and vendorsLend technical support to Field Service Technicians and other personnelSupervise Customer Service administrative support and Field Service TechniciansReview new job files and project service requirements and availability of technical support and warranty recordsCoordinate installation activities with contractors, resolve shortages and back charge claimsValidate claim, initiate and process RFM orders after approval to fill shortage requirementsGenerate correspondence to contractor on claim rejecting non valid claims and detailing rejectionResearch, document, obtain approval of and negotiate settlement of liability claims for warranty and back charges by phone, correspondence and outside meetingsMonitor projected service schedules and obtain formal requests for Komline field service (allocated contract requirements) from contractors and owners Prepare and review trip itinerary, instruction manual and scope of work to be performed with Komline service techniciansCoordinate installation check out, start-up and performance test activities on daily bases with Komline service technicians, as required write contractors / ownersEvaluate operating unit performance in preparation for specified field performance testingReview service reports, technical data sheets and manual with Komline service technicians after each assignment to ensure completion, all required data was obtained, and all problems have been noted Initiate action and or RFM's to deal with outstanding problems / claims Upon the successful completion of new projects issue a certificate of installation Review, initial and forward for processing, expense reports and / or check requests for service technicians and shop personnel on special service assignmentEnsure that reports are submitted on a timely basisSolicit, by mail and phone, paid service (for new equipment start-up) and service contracts (for existing equipment)Process purchase orders and contracts, maintain scheduling and approve invoices for billingAssist the mobile pilot trailer department. This includes services to set-up of installation, testing and preventative maintenance repair workProvide projections for service manpower and skill requirements to meet current contract obligationsEngage in field trips as required to resolve back charge claims, conduct critical test work and perform inspections, negotiations or other functions which are beyond the scope of a service technicianRequired QualificationsBachelor's degree in Engineering, Business, or related field, or equivalent combination of education and relevant sales experienceMinimum of 10+ years of experience in field serviceMinimum of 4 years of experience managing a team of field service employees Required to travel (50 - 75%) extensively including overnight trips and occasional weekend travelPreferred QualificationsAftermarket equipment experienceFamiliarity with municipal market & industrial marketFamiliarity with manufactured equipmentExperience with CRM or ERP systemsMicrosoft Dynamics 365 experience (D365)Salesforce experienceEqual Opportunity Statement: Komline is an EEO employer - M/F/Vets/Disabled

Created: 2026-04-02