Technology Support Specialist

Job Type Full-timeDescriptionPosition Summary:We are seeking a dynamic, collaborative, and hands-on Technology Support Specialist to support both instructional innovation and day-to-day technology operations in a school environment. This hybrid role combines creative project support with comprehensive IT services. The position works closely with faculty, students, and administrators, in partnership with the IT Manager, to enhance learning through technology and maintain a reliable, well-functioning technology ecosystem.Key ResponsibilitiesMakerspace & Instructional Support (40%)Collaborate with makerspace faculty to develop innovative, project-based learning experiencesPartner with teachers to design projects, advising on appropriate machines, materials, and processesCreate templates, prototypes, and sample models so teachers and students understand expected outcomes and can bring the classroom projects to lifeProvide hands-on student support, helping students troubleshoot designs and correctly use tools and materialsAssist individuals, small groups, or full classes during project work as neededEnsure safe and effective use of makerspace tools and equipmentSupport school-wide initiatives such as graduation projects in collaboration with students and committeesMaintain and troubleshoot makerspace equipment including laser cutter, 3D Printer, sublimation printer, et al.Technology Support & IT Operations (60%)Device & User SupportManage and support student iPads and Chromebooks including setup and deployment using JAMF MDM and Google WorkspaceSupport faculty and staff MacBook Air's and software, including onboarding, configuration, updates, training and troubleshootingAdminister user accounts, permissions, and access across platforms (e.g., Google Workspace, Webex,, Veracross)Perform routine maintenance such as cleaning, calibration, replacing consumables, and printer jamsEnsure all classroom technology is operational (interactive displays, projectors, Apple TVs, printers); Maintain AV systems across shared spaces (gym, lunchroom, event spaces)Help Desk & Technical SupportRespond to tech support requests promptlyTroubleshoot hardware, software, and connectivity issues across all departmentsEscalate complex issues to IT Manager as neededProvide real-time support during school events, performances, and presentations, some of which may be outside of regular school hours.Infrastructure & Systems SupportAssist IT Manager with: Network connectivity (wired/wireless) Content filtering policies Camera systems and guest management platforms Phone systems (Webex) Perform device setup leveraging JAMF MDM and Google Workspace, deployment,, and repairs (including warranty claims)Operational & Administrative DutiesContribute to annual IT budgeting and planningMaintain documentation, procedures, and internal knowledge base resourcesTrain faculty and staff on technology tools and best practicesManage livestream setup, operation, and breakdown for school eventsMaintain livestream schedules and equipment inventoryBenefits include medical, dental, vision, long-term disability, short-term disability, accident and other insurance, vacation/sick/personal time, 403(b) retirement plan, leave early for Shabbat, and belonging to an amazing community. Come join us! Requirements An Associates or Bachelor's degree in a related field a plusExperience in educational technology, IT support and makerspace environmentsStrong troubleshooting and problem-solving skills across hardware and softwareFamiliarity with Apple, Google, and SIS ecosystemsExperience with fabrication tools (3D printers, laser cutters, etc.) preferredAbility to work collaboratively with teachers, students, and administration in a fast-paced environmentStrong organizational skills and attention to detailExcellent communication and customer service mindsetSalary Description $52,500 - $63,000 Commensurate with Experience

Created: 2026-04-02