Sr. Collection Specialist

Roles & ResponsibilitiesPrimary Duties/Responsibilities:Proactively monitor and reconcile customer accounts Identify, and facilitate the resolution of, disputed receivables.Provide exceptional customer support, responding to account queries in a timely and professional mannerMaintain a detailed understanding of customer contracts and how they impact the collections processMaintain accurate and up to date customer account documentationProactively escalate to internal support partners and Sr Management as appropriateIdentify, and communicate process improvement opportunities to Manager as appropriateExperience RequiredQualificationsRequired:2+ years in commercial collectionsStrong analytical/problem solving skillsExcellent communication skills (written and oral)Superior customer service skillsGood Administrative skillsStrong attention to detail and goal orientedAbility to prioritize and manage multiple responsibilitiesContract AnalysisKnowledge of collection techniques (i.e. skip tracing)Skills & CertificationsPreferred:Direct experience with SAPWorking knowledge of Microsoft OfficeExperience working in a shared service centerBachelor's Degree in Finance / Accounting / EconomicsClient and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.Eligibilities & qualificationsEducationHigh School Degree or equivalentMust have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority.

Created: 2026-04-02