Outreach Case Manager

Outreach Case ManagerCall to Freedom | Full-Time | Non-Exempt | Sioux Falls AreaDo you want a career where your work changes lives every day? Join Call to Freedom as an Outreach Case Manager and help survivors of human trafficking find safety, resources, and a path toward healing and independence. If you are passionate about advocacy, trauma-informed care, and being part of a mission-driven team fighting exploitation, this role offers meaningful work that truly matters.Why You'll Love This RoleMake a tangible difference every day - Support survivors as they access safety, housing, and resources.Engage directly with the community - Work with shelters, schools, rural response teams, and correctional facilities.Grow professionally - Participate in specialized trainings and collaborative care networks.Work with a mission-driven team - Join passionate professionals dedicated to ending human trafficking.Variety that keeps work exciting - From case management to community outreach, no two days are the same.BenefitsAt Call to Freedom, we care deeply about the wellbeing of our team so they can continue doing meaningful work in the community.Benefits include:Competitive pay: $18 - $23/hour - depending on experienceHealth, dental, and vision insurance, including three health plan options, with two plans fully covered for employee-only coveragePaid time off, including vacation, sick leave, and paid holidaysRetirement plan with employer contributionProfessional development and ongoing training opportunitiesA supportive, mission-focused team cultureOpportunities for growth and advancement within a nonprofit making a meaningful impactKey ResponsibilitiesProvide survivor-centered case managementServe as a primary point of contact for assigned clients and provide responsive supportConduct screenings, assessments, and intakes with a focus on safety, confidentiality, and survivor autonomyDevelop individualized case management goals and plans with youth and adult clientsMaintain accurate case notes and documentation within the client databaseConnect survivors to critical resourcesCoordinate referrals and services through community partnersProvide transportation when appropriate using a personal or agency vehicleWork alongside the Call to Freedom care team to provide holistic services including housing, emergency support, mentorship, and recovery resourcesBuild partnerships that expand survivor supportCollaborate with shelters, halfway houses, schools, correctional facilities, and rural response teamsServe as a liaison between Call to Freedom and partner organizations referring casesCoordinate services for newly identified victims both locally and nationallyStrengthen community response to traffickingProvide education and training to service providers and community partnersParticipate in collaborative care meetings and community response teamsAssist in implementing prevention education in the communitySupport coordinated careWork closely with the Director of Marissa's House & Outreach Services to manage intake referralsAssist with case navigation and service coordination for clients across the countryTravel as needed to meet with partners and response teamsQualificationsBachelor's degree in Social Work, Counseling, or related field preferredExperience in case management with victims of violence, trafficking, trauma, or substance abuseTraining or familiarity with trauma-informed careStrong interpersonal, written, and verbal communication skillsHighly organized with the ability to manage multiple cases and prioritiesSelf-directed, flexible, and able to collaborate effectively within a team environmentAdditional RequirementsValid driver's license and ability to maintain motor vehicle insuranceWillingness to travel occasionally, including possible overnight tripsAbility to adapt to flexible scheduling, including occasional evenings or weekendsAbility to sit at a computer for extended periodsAbility to occasionally lift up to 30 poundsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.About Call to FreedomCall to Freedom works to identify and support individuals at risk of human trafficking and those transitioning out of exploitation. Through outreach, prevention education, and survivor services, we partner with communities to bring hope, healing, and restoration to those impacted by trafficking.If you are passionate about advocacy, justice, and walking alongside survivors on their path to freedom, we encourage you to apply.

Created: 2026-04-02