Patient Access Rep I - ED LD Registration & Operations ...

**Job Description** **Are you ready to bring your skills to a world-class healthcare organization recognized as one of the top ten in the United States? Come join our team!** Patient Access Representatives are responsible for providing patients with a welcoming experience, while facilitating patient's access to care. The Patient Access Representative I (PAR I) performs a variety of Patient Access activities for patients throughout the Medical Center for Inpatient, Outpatient and/or Emergency Services. The Patient Access Representatives are cross trained to support roles and responsibilities throughout Patient Access, Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, and Patient Arrival & Registration. The PAR I must have thorough knowledge and understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, Third Party Liability (TPL), Medi-Cal / Medicare eligibility verification, Workers Compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages). Provides superior customer service through all personal and professional interactions with all customers within the Cedars-Sinai Health System. **Primary Duties and Responsibilities:** + Performs all Patient Access activities Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, and Patient Arrival/Registration, as assigned. + Obtains, verifies and updates patient demographic, financial information, insurance eligibility and benefits, to ensure patients are financial cleared for services and data accuracy in the system. + Performs proper system search to secure a medical record number or assign a new one without duplication. Consistently follows CSMC Patient Identification Policy when assigning and verifying MRN. + Performs proper selection of physician(s) Referring, Attending, Admitting and PCP. Recognizes privileging issues (physician suspensions) and follows appropriate procedures. + Determines and explains patient estimates and financial obligations and collect funds to meet individual and department cash collection goals. + Ability to clearly explain registration and consent forms to the patient and obtain necessary signatures. + Maintains patient confidentiality. + Monitors and resolves WQs and Scorecard errors daily and without exception. + Knows and adheres to state, federal and regulatory requirements, and CSMC policy specific to the admissions department. **Qualifications** **Education & Experience Requirements:** + High School Diploma/GED required. Assoc. Degree/College Diploma in Hospital Administration or equivalent preferred. + One (1) year of customer service experience, preferably in a healthcare or service-oriented setting required. + One (1) year of healthcare experience working in Patient Access or Revenue Cycle department, physician office, healthcare insurance company, and/or other revenue cycle related roles preferred. + Schedule flexibility including weekend & holiday availability. Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

Created: 2026-04-02