National Account Support Specialist

Join our Mud Pie in-house national accounts team! Key responsibilities include overseeingorder fulfillment, managing sample requests and fulfillment, supporting sales staff withtravel and presentation needs, tracking department goals and providing item setup andcustomer support. This position requires strong organizational, analytical andcommunication skills with proficiency in Microsoft Office (particularly Excel). This positiondemands effective multitasking and problem-solving abilities in a fast-faced environmentthat is highly interactive with all areas of the company.Essential Duties and Responsibilities:Planning and management of in-house national accountsWork closely with operations team to ensure all assigned accounts' orders process on time and meet any additional added services as outlined in each customers vendor guideFollow Key Account orders, auditing cartons, checking for correct labeling in order to reduce warehouse errors and chargebacks from major accountsCoordinate with warehouse and VAS (Value Added Services) teams for order processingSample managementCustomer sample placement, packing shipment, tracking, etc.Travel samples: Pull/pack/track/returnTravel SupportSample shipment/trackingLine sheets/bindingPresentations, etc.Department goal trackingMonthly management of Goal trackerItem setup and customer supportMarket recaps/imagesWeb account support (images, copy, dimensions, etc.)Rep samples/road kits/showroom sample ordersLine Sheet updatesRequirements:Bachelor's Degree1-2 years' work experience as an administrative assistant or in a sales support positionExpert level competency in Microsoft Word, Excel (VLOOKUP and pivot tables) and PowerPointAbility to effectively communicate both verbally and in writing (internally and externally)Extremely strong organizational, analytical and presentation skillsTime management /multi-tasking skills - must be able to work at an extremely fast pace and manage multiple projects at the same time to meet required deadlinesAbility to pro-actively solve problems within area of responsibility and find solutions independent of the involvement of superiors

Created: 2026-04-02