Desktop Support

Here's What You'll Do: • Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests. • Provide remote support over the phone using remote desktop tools. • Assist employees with installation, configuration, and troubleshooting of computer hardware - laptops, desktops, peripherals, printers, mobile devices. • Ability to triage tickets and troubleshoot independently. • Install and support desktop software for corporate laptops. • Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images. • Document and resolve all tickets in a timely manner, adhering to established SLAs. • Interact with vendor support to resolve technical problems with hardware and/or software. • Create and maintain internal IT knowledge base articles to document procedures. • Create end user documentation ("How To", "FAQ"). Requirements: • Experience with Azure Active Directory, Exchange, SharePoint, Teams, and basic network troubleshooting. • Experience in Endpoint services (Intune for iOS). • Excellent customer service, attention to detail, communication and documentation skills. • Must be a team player and willing to work "outside the box" to get things done as needed. • Experience working in an IT Service Desk environment. • Experience configuring and troubleshooting Windows & Mac laptop. • Experience troubleshooting Microsoft Office applications and administering Office 365 accounts. • Microsoft Teams, Apple MacBook. • Be highly motivated, able to work with minimal supervision, and adapt to changes as needed.

Created: 2026-04-02