Front End Supervisor

Position Title: Front End Supervisor Department: Sales Supervisor: Branch Manager FLSA: Non-exempt Position Summary: Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval. Essential Functions: * Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval. * Ensures friendly, efficient and professional customer service. * Ensures compliance with established sales and security policies and procedures. * Investigates and resolves customer complaints in a timely and professional manner. * Assists customers with product location and detailed information when needed. * Plan and prepare work schedules to include lunch and vacation. * Performs cashier "check-outs" and operates register, when needed. * Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions. * Assists checkers in comparing customer receipts to items on cart to avoid losses. * Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies Other Responsibilities: * Performs other work-related duties as required and assigned. Education, Experience and Skills Required: * Bachelor's Degree, OR * High School Diploma of GED with at least 4 years experience in customer service or related field, OR * Any appropriate combination of education and experience. * Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures. * Ability to effectively present information and respond to questions from managers, clients, and general public * Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume. * Effective oral and written communication skills. * High level of interpersonal skills to handle sensitive situations. * Commitment to company values and strong customer orientation. * Computer Literacy Physical Requirements: * Lift/Carry Abilities (measured for maximum or average load) * Lift - 50 lbs * Carry strength (50' or less) - 50 lbs * Frequent lift/carry (> 12x/hour) - 50 lbs * Constant lift/carry (> 30x/hr) - 20 lbs * Physical Aptitudes (rated based on level of skill involved) * Agility/dynamic balance 80-119% * Finger dexterity - 80-100% * Manual dexterity - 80 - 100% * Posture Tolerance (rated based on frequency or time involved) * Stand/walk - constantly * Reach above shoulder level - occasionally * Twist/turn head - occasionally * Bend over/stoop - occasionally * Climb steps/ladder - occasionally * Kneel/squat - occasionally Work Environment: * For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.

Created: 2026-04-02