Service Manager

We are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day - our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.We are currently looking for a Service Manager to join us in our Dunn store.PURPOSEBe responsible for effectively coordinating service activities within the service department, facilitating maintenance and repairs on customer equipment thereby leading to excellent customer satisfaction, attracting and retaining outstanding talent, and effectively engaging with customers and department personnel. These activities will lead to the safe, efficient, and profitable operation of the service department.BASIC FUNCTIONS AND RESPONSIBILITIESAnswers telephone calls from customers when they are experiencing mechanical/technical problems with equipment. Service Manager must lead the Service Department in determining the complaint, cause of failure, and correction needed to properly repair equipment to customer's satisfaction.Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internalReviews all management reports necessary to audit the performance of department and individual employees. Service Manager oversees the Repair Order process which involves the time required for repair, parts used during the job, and the final invoice presented to the customer for payment.Schedules and assigns jobs and work areas to technicians according to their mechanical skills and knowledge. Quality Equipment, LLC handles a broad range of products that include riding lawn mowers, commercial mowing equipment, utility vehicles, utility tractors, row-crop tractors, agricultural implements, and skid steer loaders. Common repairs involve gasoline engines, diesel engines, transmissions, etc.Ensures that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturer's requirementsEnsures that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working orderAssists with the development and training of Service Department personnel and completes performance reviews for Service Department staff Monitors service department processes and employee actions to ensure compliance with the Quality Equipment Safety ManualSchedules routine maintenance of Company-owned vehiclesAlways conducts self so as to be an ambassador of the dealershipExecutes annual Service Department goals and budget, in alignment with the organization's financial and operational objectives Performs other managerial duties, as required, and location functionality duties, as neededEXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTSMinimum 3 years' experience in Service Department operationsMinimum 1-2 years' experience supervising/leading others, preferredAbility to use standard desktop applications such as Microsoft Office and internet functionsHigh School Diploma or EquivalentValid driver's license and must maintain a driving record per insurance carrier standardsFamiliar with John Deere and competitive products, preferredStrong organizational skills and leadership abilitiesBasic mechanical ability/understanding of engines, transmissions, and electrical systems is necessaryAbility to speak effectively one-on-one or before groups of customers or employees of the organizationAbility to interpret department financial statementsAbility to negotiate customer complaints to a satisfactory resolutionAbility to define problems, collect data, establish facts, and draw valid conclusions Ability to work extended hours and weekendsExcellent customer service skills, required PHYSICAL DEMANDS Weight Requirements: Lifting up to 50 lbs.Mobility:Squatting, bending, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long durations of timeVisual: Working with PC, smart devices, and close detailed workDriving:Occasional - Short and long distancesDexterity:Ability to grasp and manipulate standard tools and office equipmentNoise: Medium to High Our employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.

Created: 2026-04-02