Accounts Receivable Specialist

Accounts Receivable SpecialistReports To: AR ManagerPosition SummarySILA is seeking a highly organized and process-driven Accounts Receivable (AR) Specialist to support AR operations across 45+ locations. This role is responsible for managing the full AR cycle-from cash application and collections to reconciliations and aging analysis-while driving process consistency, SOP adherence, and structure across our decentralized teams. The ideal candidate is proactive, comfortable with ambiguity, and eager to take initiative in strengthening AR systems, training field teams, and improving metrics.Key Responsibilities:AR Operations & ExecutionProcess daily AR transactions including invoicing, payment applications, unapplied cash handling, credit memos, and account reconciliations.Perform daily/weekly payment batching & deposits for credit cards, ACH, financingDeposit daily check batches to bank account using check scannerProcess customer refunds and chargebacks in a timely mannerManage collection efforts across multiple entities; monitor and reduce aged receivables and DSO.Own end-to-end aging review and follow-up; escalate issues to the AR Manager with documented trends.Process Improvement & StandardizationHelp identify inefficiencies across locations and support the rollout of consistent AR processes and controls. Lead or support recurring AR training sessions to reinforce SOP adherence and share best practices.Collaborate with the AR Manager to document workflows and improve internal handoffs and customer touchpoints.Reporting & AnalysisGenerate and analyze weekly/monthly aging & collection reports, unapplied cash summaries, and AR dashboards.Prepare summaries of key AR metrics, highlight at-risk accounts, and assist in compiling reports for leadership.Participate in AR-related month-end close activities and support internal audits with accurate documentation.Customer & Cross-Functional CollaborationAct as the liaison for customer billing inquiries-research, resolve, and communicate findings professionally.Work closely with GMs, operations staff, and field personnel to resolve disputes and improve payment timeliness.Partner with Finance, Treasury, and IT to support AR system enhancements and automation initiatives.Qualifications5+ years of hands-on experience in accounts receivable, preferably in a multi-entity or shared services environment.Strong understanding of AR principles: cash applications, aging schedules, reconciliations, unapplied cash, and collections.Proficiency in Sage Intacct or similar ERP systems - experience in Service Titan is a plus; strong Excel skills including XLOOKUPs and pivot tables.Ability to work independently and handle high-volume workloads with strong attention to detail.Clear communicator, both written and verbal, with a customer-focused and collaborative mindset.Experience supporting training, onboarding, or documentation of AR processes is highly preferred.Job Type: Full-timeBenefits:401(k)Dental insuranceEmployee discountHealth insuranceHealth savings accountPaid time offTuition reimbursementVision insurance$55,000 - $70,000 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Created: 2026-04-02