IT Desktop Support Technician III (Contract)

Job DescriptionJob Description:The IT Desktop Support Technician III provides hands-on technical support, manages IT assets, and owns onboarding/offboarding for both onsite and remote employees.This role requires a customer-focused mindset, strong troubleshooting skills, and the ability to work independently in a fast-paced environment.This position plays a critical role in ensuring system stability, security, and scalability while supporting ongoing IT projects and operational improvements.ResponsibilitiesDevelop training materials and procedures, or train users in the proper use of hardware or software• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support• Refer major hardware or software problems or defective products to vendors or technicians for service• Assist with onboarding of new employees• Make recommendations for hardware and software for the organization• Perform desktop and laptop system deployments including hardware and software configuration• Provide regular updates on the status of tickets, open issues and projects• Perform troubleshooting of supported desktop operation systems and applications.Requirements• Typically requires a minimum of 2-5 years of related experience• Advanced experience with Windows, macOS, and enterprise IT environments.• Experience supporting Active Directory, Entra ID, and Office 365 environments.• Able to plan and prioritize workload with minimal supervision• Excellent customer service skills• High School diploma or equivalent experience is required. Bachelor's degree preferredPay $29-36 based on experience Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet Pharma domain (@, @planet-pharma.co.uk, and @) and not a domain with an alternative extension like .net, .org or .jobs.

Created: 2026-04-02