IT Helpdesk Support

Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit Vectra is seeking a Help Desk Specialist to support our rapidly growing user base and corporate IT infrastructure. This role reports directly to the Director of IT Security and is based out of our Austin, TX office. The position operates in a hybrid work model, requiring a minimum of three (3) days per week on-site, with the flexibility to work up to five (5) days on-site as needed to support onsite events, critical business needs, or operational requirements. The ideal candidate will be comfortable supporting both in-office and remote employees.ResponsibilitiesProvide excellent customer service to employees in both on-site and remote (hybrid) environmentsTroubleshoot hardware, software, VPN, and access-related issues (existing groups and roles) in a hybrid-cloud environmentDeploy and support a mix of Windows and macOS workstations for both local and remote usersProcure IT equipment and maintain vendor relationshipsMaintain and expand the knowledge base to help reduce common support requestsManage hardware and software inventory across locationsSupport video conferencing and VoIP solutionsAssist with co-location and office data center operationsContribute to IT projects that deliver measurable value to the businessProvide support for the Atlassian suite of toolsConfigure SSO and onboard new servicesCreate and manage roles and groups in JiraRequirementsUniversity degree in Computer Science, MIS, or a related field, or equivalent experience3+ years of experience supporting Windows and macOS workstations3+ years of experience working with Microsoft 365Strong written and verbal communication skillsFamiliarity with enterprise MDM solutionsExperience supporting Atlassian productsOur competitive total rewards package includes cash compensation within the range provided below. Actual pay for this position may vary based on the hired candidate's location, experience and relevant incumbent pay position. Vectra Total Rewards$59,300-$69,800 USDVectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program. Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Created: 2026-04-02