Fitness Information Desk Staff

Summary 8% Shift Differential Reports to the Director, under direct supervision of the Member Experience Coordinator. Is responsible for performing functions of greeting members & guests, reception desk duties, minor maintenance, cleaning and securing the facility. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Performs receptionist duties, minor maintenance, cleaning and securing the BHF by: * Greeting members & guests, receiving membership cards, monitoring clients' access and logging information into computer system, as appropriate. * Answering client questions and inquiries regarding BHF operations, including demonstrating or answering questions on the club policy and procedure. * Following emergency procedures as outlined in operations manual. * Scheduling and processing massage appointments and other special events, utilizing club computer system. * Applying and enforcing BHF rules and regulations, as directed. * Receiving complaints, comments, and/or suggestions from clients and promptly taking appropriate actions; utilizing BHF's Member Experience Vision. * Maintaining adequate supplies of items such as: cups, towels, toiletries, forms, brochures, schedules, snack items, pro-shop items, computer supplies, etc. * Performing regularly scheduled light cleaning maintenance duties, i.e., vacuuming, dusting, collecting towels, glass cleaning, wiping sinks and countertops, refilling amenities (e.g. soaps, shampoos, deodorants, etc.) and general cleanup. * Folding and maintaining towel supplies in locker rooms and preparing soiled towel carts for pick-up and delivery by hospital distribution and laundry service company. * Processing and completing sales and balancing the cash drawer on a shift basis. * Monitoring inventory of snack bar and pro-shop items on a shift basis. Lives out the BHF Member Experience Vision `World Class Hospitality in every interaction by: * Communicate effectively with all members & guests with patience and ability to provide assistance when needed following our guidelines. * Assisting with conducting facility tours and explaining the club's pricing and enrollment process. * Understand and explain the programs and services being offered throughout the facility; along with complete registrations for these programs and services. * Assisting in areas of babysitting, after hours or membership if/when needed. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Assisting with the production of BHF newsletters, mailings, member surveys, etc. * Completing other job related duties and projects as assigned. ORGANIZATIONAL RESPONSIBILITIES * Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. * Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. Six months to one year experience as a receptionist, front desk attendant or in a customer service role is preferred. Knowledge & Skills * Demonstrates the interpersonal skills and communication skills (both verbal and written) necessary to interact effectively with a diverse group of internal callers, members, guests, visitors, etc. in a professional, courteous, friendly and sincere manner. * Requires certification in CPR or arrangements to be certified within three months of employment. * Requires the phone skills according to Beacon's telephone usage standards. * Requires the ability to operate an electronic computer cash drawer and balance cash drawer on a shift basis. * Requires the ability to work flexible hours, including weekends and possible extended hours. * Possesses a personal commitment to positive fitness and health practices and presents an image consistent with a fit and healthy lifestyle. Working Conditions * Works in an athletic club environment with frequent interruptions, potential of increased noise level and some discomfort due to cool temperatures. Physical Demands * Requires the physical ability and stamina to perform the essential functions of the position.

Created: 2026-04-02