Service Manager

If you're looking to take your career to the next level for 2026 and beyond, consider joining the Ewald Automotive Family - Where People Come First!Ewald Automotive Group is a locally rooted, family-owned dealership group with 11 brands across 10 locations throughout Milwaukee, Waukesha, and Washington Counties. Proudly serving our community since 1964, we've built our reputation on trust, customer care, and community values. We're also a 10-time winner of the Milwaukee Journal Sentinel Top Workplace Award - and we're still growing!We're looking for an experienced and customer-focused Service Director to lead and grow one of our busy KIA dealership service department. In this role, you'll oversee day-to-day service operations, lead and develop a high-performing team, and ensure exceptional customer satisfaction. If you thrive in a fast-paced environment, have a passion for automotive service excellence, and are ready to make an impact for yourself financially and for our team, we want to talk with you.What We Offer:Excellent starting salary against a Competitive performance pay plan (based on experience)5-day workweekProfessional business management training for ongoing career development Annual Bonus recognition programSupport from inhouse HR, Marketing , IT, and building maintenance. State of the art facility with modern equipment properly maintained for a safe work environment. Busy location with over 20,000 customers to service! Comprehensive benefits package, including:Health, dental, and vision insuranceLife and Disability insurance401(k) with employer matchPaid time off and holiday payEmployee discount programWhat You'll Do:Forecast goals and objectives for the service department and work to achieve themMonitor department performance through reports, tracking systems, and customer surveysRecruit, train, and motivate shop employeesEnsure compliance with manufacturer warranty and policy proceduresDirect and schedule department staff for maximum efficiencyPrepare pricing guides and maintenance menus for common labor operationsCoordinate with the Parts Dept. to ensure timely parts availabilityMaintain strong customer relationships and ensure high satisfaction ratingsProvide technical training and coaching to team membersWhat We're Looking For:Import brand (KIA or Hyundai) experience and certification preferredProven leadership experience in an automotive service departmentHigh CSI (Customer Satisfaction Index) and ESI (Employee Satisfaction Index) scoresStrong organizational and communication skillsAbility to thrive in a fast-paced environmentDetail-oriented and committed to excellenceValid driver's licenseIf you're ready to join a workplace that values people over pressure, apply today to schedule a confidential interview - positions are limited, so don't wait! Ewald Automotive Group is an equal opportunity employer. Women and bilingual candidates are encouraged to apply!

Created: 2026-04-02