Consumer Loan Servicing Representative I

Our ideal candidate: We are seeking candidates deeply committed to our mission: to transform the banking industry from within. We lead by example, collaborate with and invest in change-makers and build sustainable prosperity in our communities. Who we are: Beneficial State is one of only a handful of B-Corp banks in the nation and one of the highest-rated B-Corps on the planet. That means that we subscribe to a rigorous evaluation standard that measures our positive impact, not just our profitability. We demonstrate how a bank can combine social equity, environmental sustainability, and business stability to create a better financial system - a system that drives inclusive prosperity to benefit people and the planet. #BCorp #WeAreBCorps Join our team: If you are ready to do challenging and transformative work that will build a brighter future for us all, and you are hungry to bring your passion and energy to the table, we welcome your application. TITLE:JOB CODE:FLSA:Non-Exempt SALARY GRADE:3JOB FAMILY:Consumer LendingUNION REPRESENTATION:CWA 7901/9412DEPARTMENT:621 Consumer Lending CollectionsSUPERVISORY ROLE Y/N:NSCHEDULE:LOCATION:Monday-FridayOn-SiteCATEGORY:REVISION DATE:Full-Time03/2026POSITION OVERVIEWThe Consumer Loan Servicing Representative I handles a variety of inbound and outbound calls in a prompt and courteous manner by providing outstanding customer service, responding to customers, non-customers, bank personnel, management, and the general public. Other responsibilities include resolving delinquent accounts, negotiating payment arrangements, reviewing accounts for repossession, and skip tracing. This position is a unionized position through the Communication Workers of America. ESSENTIAL DUTIESPerforms as a team member in allocating and coordinating the workflowAnswering co-worker questionsCollects customer payments in accordance to their due dates and assists with payment due date changesFamiliarizes with Beneficial Bank PoliciesPromotes the Bank's products and services and consistently cross-sell products in every opportunityMakes every effort to resolve customer problemsSolicits for new loansReviews open accounts for collection, repossession, and identifies source of attributions to account delinquency Works with peers and Management to minimize delinquency, charge-off, and maintains quantity without sacrificing qualityReviews and monitors any assigned accounts and collection reports Identifies opportunities for account recourse and skip trace to locate customer Maintains knowledge and understanding of FDCPA and Truth and Lending and all TRC trainingGenerates outbound calls with delinquent borrowers who are considered high-risk or with associated third partiesUses payment strategies to resolve customer delinquencyRecords information about financial status of customers and collection effortsWorks on assigned welcome listRequests field visits and remove alerts when appropriateSubmits repossession assignment and assists with cancellation of repossession as neededProvides timely follow-up on payment arrangement Reviews accounts for legalReview emails Review accounts for Due date changes, skip a pay, PICL and other programs offered by the bank Ensures compliance with all state and federal regulations and internal company policies, including but not limited to BSA / Anti-Money Laundering, Fair Lending, Privacy, and Anti-Discrimination, to the extent each applies to current job responsibilities The position performs duties specific to the position and other functions as assigned.ROLE COMPETENCIES/SKILLSAttention to DetailCollaboration & CommunicationDiversity & InclusionExecution & OwnershipTime Management Judgment and Decision Making Loan Processing Regulatory Compliance Risk Management Credit Management Data Entry Financial Reporting Analytical Thinking ENVIRONMENT, PHYSICAL & MENTAL ACTIVITIESThe incumbent is in a non-confined office-type setting in which they are free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 10 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.The incumbent for this position may operate any or all of the following: personal computer, cellular telephone, printer, fax, and other standard office equipment.The incumbent in this position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.The work environment characteristics, physical and mental demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.POSITION REQUIREMENTSMinimum QualificationsCompetencies/Skills listed above, as well as:High School Diploma or of equivalent education; Bachelor's degree preferred1+ years in a call center environment with collections, skip tracing, and previous loan collection experience preferably in a financial institution Knowledge of bank operations, retail banking products, and banking regulations pertaining to financial transactions; prior experience and knowledge preferredDemonstrated strong interpersonal skills Computer literacy in Microsoft application: Word, Excel, and Outlook required Preferred QualificationsBilingual in SpanishSolid math skills and bookkeepingManagement reserves the right to change this position description at any time according to business needs.COMPENSATIONThe posted pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role but may include ranges from the different geographies where this position may be based. New employees' starting pay is usually from the start of the range to approximately 25% of the max, more qualified and/or experienced employees may start near the middle of the range for their geography. We may ultimately pay more or less than this range. Compensation for our organization is based on factors that include the role, required knowledge, skills, abilities and competencies, and candidates' relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. Our pay ranges are based on national living wage indexes, such as MIT's living wage index, to enable us to pay our employees beyond what are standard practices for many employers, and also take into account geographically-specific recent compensation market survey data for each position.BENEFITSBeneficial State Bank's benefits include a comprehensive package designed to support you and your eligible dependents. We focus on the holistic health of our team members and promote work-life balance.Our benefit package includes:Medical / Dental / Vision / Basic Life / STD / LTDVacation Days: 2-4 weeks depending on role Sick Days: 12 days per year Holidays: 11 days per year401(K) / ROTH / FSA / HSA / EAPEducation and Adoption Assistance Bank-Wide Annual Discretionary Bonus Program Production-based incentive program available for some roles. Paid Volunteer Time: 4 days per year / annual match of qualifying employee donations Paid Sabbatical Program after 5 years of servicePet BenefitsFor detailed information about our benefits, please visit are welcome here at Beneficial State Bank. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, national origin, gender identity, disability or veteran status.

Created: 2026-04-02