Food Service Supervisor

Maryland Zoo is an EEO Employer - M/F/Disability/Protected Veteran Status The following job opening has been posted by SSA Group, athird-party provider of food and retail services at the Maryland Zoo.*Who Are We:For more than 50 years, SSA Group has partnered withcultural attractions to design the hospitality experience journey, freeing ourpartners to remain mission-focused.We bring together admissions, culinary, and retail withinnovation and human connection to shape a seamless guest journey.Our focus is on people, innovation, and operationalintelligence as a means to create special moments with lasting impact. We callit 452 Hospitality, the foundation of how we serve our partners and theircommunities.Position Title: Food Service SupervisorReports To: Food Service Operations Manager(s)ResponsibilitiesLive out 452 Hospitality by delivering warm, welcoming, andmemorable experiences for every guest and client.Ensure location, or zone, is adequately stocked, prepped,and staffed for daily operation, working with direct reports to fill asnecessary.Oversees direct location, or zone, operational dutiesensuring quick service, food service, safety and quality, availability,merchandising and guest service standards are all met and excelled.Supports the build of daily prep and item lists, delegatingto employees as necessary.Actively helps to support operations and fill holes asnecessary to ensure smooth service.Assigns associates to duties, coaching through projects,daily tasks, and guest interaction.Actively and efficiently responds to guest feedback.Familiar with intermediate food and beverage knowledge,including but not limited to serve-safe food temperatures, FIFO productrotation, safe food handling, food storage and labeling, safe alcohol service,sanitation and overall area cleanliness.Maintains general organizational upkeep of each outlet'sstorage areas/back dock spaces within designated zone. Responsible for daily check-ins with outlets, ensuring thatinformation given to them via preshift meetings each morning is beingcommunicated to team members across their zone.Ability to limit and control waste through maintainingproper prep levels and daily tracking of waste through provided wastelogs. Maintains consistency with all product and serves productbased on the standards set by the operations and culinary team. Ability to create and communicate a plan for the next dayregarding staffing, prep, and to-do lists with direct reports.Implements proper merchandising of product as set by theOperations team. Monitors and controls production of all product in your zone(including but not limited to popcorn, kettle corn, cotton candy, mustard cups,bottled beverages and other carts items) as specific to your assigned zone.Supports oversight of personnel duties, including but notlimited to:Training new employees and issuing performance reviews.Actively coaching the employee on performance with oversightfrom operations manager.Oversees break and rest break management for employees.Inspects equipment and performs routine maintenance andcleaning as necessary.Assists team to ensure all tasks are completed in a timelymanner through helping complete daily tasks as necessary.Remains knowledgeable of and supervises in accordance withall applicable local, state and federal laws.Perform other tasks as deemed necessary.Maintain a clean, safe and organized work environment.Uphold and demonstrate a complete understanding of companypolicies and procedures.Job Requirements Strong interpersonal and communication skills, including theability to articulate to our General Manager and personnel.Proven leadership skills with an understanding of theimportance of team building/development, while fostering partnerships withother branch managers.Exceptional problem solving/decision making skills combinedwith the ability to be organized.Demonstrates multi-tasking, detail, analytical, planning andleadership skills.Demonstrates the ability to remain flexible in a fast-pacedenvironment.Ideal candidate is a team player, personable, professional,upbeat and energetic, takes initiative, uses tact and diplomacy.Computer knowledge and skill level for basic office functions.Physical ability to stand for extended periods and to moveand handle boxes (10-35lbs) as necessary to operation, which entails lifting,and perform all functions as set forth above.Ability to work varied hours/days, including nights,weekends and holidays, as needed.IDEA + Belonging Promote an inclusive & supportive approach within theBrand team, with networking continuing at all units.Focuses on removing barriers and empowering growth andopportunity for team members at all levels.Leads by example through Sustainability/Conservationefforts; displays knowledge of efforts in business application as well asgiving adequate opportunity for teaching to unit staff as necessary. Engages with SSA/Unit in driving community effort throughengagement activities and focus. On opportunities of giving back.Previous Experience1-2 years of quick service management and/or operationssupervisory experience preferred.All educational backgrounds are eligible.This is by no means an exhaustive list of allresponsibilities, skills, duties, requirements, efforts or working conditionsassociated with this job description. SSA Group reserves the right to revisethe job description or to require that other or different tasks be performedwhen circumstances change (i.e. emergencies, changes in personnel, workload,rush jobs or technological developments)Compensation and BenefitsEligible for overtime pay.On-Demand Pay Program: Get access to a portion of earnedwages before payday.Meal Plan & Employee Discounts at applicable locations.Participation in a 401(k) program with a 15% company match(must be 21 years or older, eligible after one year of employment with 1,000hours worked, available to enroll during Open Enrollment Periods).Tuition Discount through Partnership College.Up to 8 hours of Bereavement Leave.Holiday pay of 1.5× the regular rate is provided for hoursworked on Christmas Day and Thanksgiving Day.Paid sick leave is provided in accordance with applicablestate and local laws. Accrual rates, caps, and usage rules vary by location. SSA Holdings and its affiliated companies, including SSAGroup, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, areequal opportunity employers. We are committed to diversity and inclusion in ourhiring practices and welcome applicants from all backgrounds. A diverse teamstrengthens our collective impact.We accept applications for this position on a rolling basis.Apply anytime at . Applications are reviewed as received, andthe position remains open until filled.To view this application on SSA's website, visit here. You can also text SSAJOBS to 85000 to learn more about the opportunities available.*NOTICE: SSA Group and the Maryland Zoo are separate and independent legal entities. The Maryland Zoo is not involved in any respect in the creation of these job postings, the review of applications, the decision to hire or not hire, or in any other way relating to SSA Group's job postings. SSA Group is solely and exclusively responsible for any issues or legal matters relating to its job postings. Please visit our careers page to see more job opportunities.

Created: 2026-04-02