Service Desk Specialist

Description We are looking for an experienced and dedicated Sr Service Desk specialist to join our team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization. Responsibilities: - Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly. - Maintain clear and attentive communication while assisting executives and other users with technical challenges. - Document all support activities thoroughly to ensure accurate tracking and resolution. - Collaborate with team members to identify and implement solutions for recurring technical issues. - Provide guidance and training to users on system functionalities and best practices. - Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution. - Stay updated on current technologies to better support end users and improve service delivery. - Adhere to organizational policies and procedures while maintaining a high level of integrity. - Utilize remote access tools effectively to troubleshoot and resolve issues. - Support system changes or upgrades as needed, ensuring minimal disruption to operations. Requirements - Minimum of 3 years of experience in a service desk or help desk role. - Exceptional communication skills, with the ability to interact effectively with executives and end users. - Strong customer service skills and a commitment to delivering a positive user experience. - Proficiency in utilizing remote access tools to provide technical support. - Excellent documentation skills to ensure accuracy and completeness of records. - Familiarity with troubleshooting hardware, software, and connectivity issues. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Detail-oriented demeanor suitable for a suit-and-tie work environment. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (and Privacy Notice (.

Created: 2026-04-02