Seasonal Splash Island Guest Services Supervisor

Salary: $18.00 - $22.00 HourlyLocation : Aquatic and Recreation Center - Plainfield, INJob Type: SEASONALJob Number: 00300Department: Parks and RecreationDivision: RecreationOpening Date: 03/19/2026Closing Date: 4/2/2026 11:59 PM Eastern GENERAL PURPOSEThe Seasonal Splash Island Guest Services Supervisoris responsible for the basic supervision, coordination, and performance of guest services operations at Splash Island Waterpark at the Richard A. Carlucci Recreation and Aquatic Center. This position provides direct oversight of admissions, concessions, and guest service functions, ensuring a safe, clean, and welcoming environment for all guests. The Supervisor serves as an extension of the Assistant General Manager, providing leadership to Guest Services Crew Leaders and seasonal staff by developing schedules, assigning responsibilities, monitoring performance, and ensuring compliance with established policies, procedures, and service standards. This position ensures adherence to ServSafe food handling requirements, financial controls, and operational expectations while supporting the efficient and effective delivery of waterpark services. The Supervisor may also perform Crew Leader and Guest Services duties as needed to support operations. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include, but are not limited to:Oversees daily operations of admissions, concessions, and guest services functions, ensuring consistent service delivery and operational efficiency.Supervises, trains, and develops crew leaders and staff and provides direction, guidance, and support ensuring crew leaders effectively supervise Guest Services Specialists and maintain performance expectations.Creates, maintains, and adjusts seasonal staff schedules to ensure appropriate coverage for admissions, concessions, and facility operations.Monitors guest interactions and supports staff in delivering professional, courteous, and responsive customer service across all guest service areas.Serves as a point of escalation for customer complaints, concerns, and service issues, resolving matters in a timely and professional manner.Ensures birthday parties, cabana rentals, and other guest services are properly scheduled, staffed, and supported.Oversees concession operations to ensure compliance with ServSafe standards and all applicable health department regulations, including proper food handling, storage, and sanitation practices. Assists with food and supply ordering and inventories.Monitors cash handling procedures to ensure adherence to established policies and State Board of Accounts standards, including accurate transactions, balancing, and deposit procedures.Oversees cleanliness and organization of admissions areas, concession spaces, and general guest areas, ensuring a safe and well-maintained environment.Performs Crew Leader and Operational Duties as Needed Serves in the role of Guest Services Crew Leader or Guest Services Specialist as needed to support daily operations.Provides regular updates to the Assistant General Manager regarding operations, staffing, and any issues or concerns, while ensuring clear communication with Crew Leaders and staff.Supervisory Responsibilities: This job supervises seasonal employees of the Splash Island Guest Services division of the operations at the Richard A. Carlucci Recreation and Aquatic Center. REQUIREMENTS Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Must be at least 18 years of age to apply.Town-related Competencies: To perform this job successfully, all employees working in the Town should demonstrate the following competencies:Teamwork and Collaboration - Gets along with and maintains positive relationships with coworkers. Is willing to help with all types of work, no matter how big or small the task. Asks for and listens to coworkers' feedback; incorporates feedback into revised processes. Positively reinforces team members for their contributions and accomplishments. Admits mistakes when they occur, learns from them, and enables others to do the same. Service to Citizens - Always represents the Town of Plainfield well; maintains personal accountability and ownership for customer service. Lets customers know that he/she is willing to work with them to meet their needs. Follows up to ensure that requests and concerns are resolved. Understands customer problems and needs; quickly and effectively solves customer problems. Does more than what is normally required to resolve customer concerns. Professionalism - Demonstrates professionalism in appearance and actions. Maintains timely, personable, and effective communications with citizens and the general public, and local or intergovernmental contacts and neighboring community leaders. Demonstrates flexibility and a positive attitude when change occurs. Does not participate in conversations or actions that are disrespectful to others. Uses Town resources and assets wisely, efficiently, and according to Town policy. Dependability - Attends work as scheduled; follows the attendance policy and informs his/her manager of absences in advance. Accepts assignments willingly and can be counted on to complete tasks on time. Completes tasks accurately and thoroughly, eliminating the need for close review. Timely follow-through on tasks and projects issued by the Department Head, Town Manager, or Town Council. Does what he/she commits to doing. Interpersonal Communications - Communicates clearly, accurately, and respectfully with coworkers and customers. Keeps the Town Council well-informed of any incidents or issues; especially regarding offsite incidents. Keeps sensitive and confidential matters private. Listens to others and seeks to understand others' perspectives. Willingly accepts feedback and incorporates it into work activities and interactions. Job Knowledge and Work Habits - Takes pride in work and coworkers; performs work with a positive attitude that enables others to perform well. Is willing to ask questions when the job or task is not fully understood. Willingly participates in training to maintain or enhance current knowledge of principles, procedures, methods, and/or technology. Maintains an optimistic outlook when faced with difficulty or change and makes an effort to overcome obstacles. Retains the expected job knowledge; helps others by sharing knowledge.Job-related Competencies - To perform this job successfully, employees in this job should demonstrate the following competencies:Problem Solving - Identifies andresolves problemsinatimelymanner; Gathersand analyzes information skillfully;Developsalternative solutions;Workswell ingroup problemsolvingsituations;Usesreason even when dealingwith emotional topics.Oral Communication -Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.Education and/or Experience: Previous supervisory experience inrecreation, concessions and/or customer service experience is required. NECESSARY KNOWLEDGE, SKILLS AND ABILITIES Other Skills and Abilities: The following skills and abilities are either required or desired.Computer software skills desired include: Microsoft Outlook, Word, Excel, PowerPoint, and Rec Trac.The ability to make sound and rational decisions including exercising independent judgment within established protocols and guidelines is required.Must have a strong ability to communicate effectively orally and in writing regarding service information and public relations.The ability to interact with all levels of employees and guests.The ability to be detailed oriented to be able to process information accurately.The ability to develop and maintain a comprehensive knowledge of current principles, codes, and safety protocols and risk management relating to recreation facility operation and programs is required.The ability to enforce rules and follow all established protocols and guidelines is required.Must be able to complete and maintain CPR/First Aid certificationsThe ability to operate a computer, printer, copy machine, scanner, fax machine, and other office equipment is required.The ability to operate concessions equipment including warming ovens, microwaves, smoothie machines and similar equipment.The ability to speak, read and write in English is required. Spanish is desired.Ability to make sound and rational decisions including exercising independent judgment.Must maintain a positive attitude and uphold PARKS values at all times.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is frequently required to lift and/or move up to 50 pounds.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.While performing the duties of this job, the employee regularly is exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; and outdoor weather conditions. The employee frequently is exposed to work near moving mechanical parts; and extreme heat (non-weather). The employee occasionally is exposed to work in high, precarious places; extreme cold (non-weather); and the risk of electrical shock, and vibration. The noise level in the work environment is usually moderate to loud.While the RAC is generally open from 5:30 a.m. to 10:00 p.m., Monday through Saturday, and 12:00 p.m. to 9:00 p.m. on Sunday, this position may require work beyond these hours and on holidays.Richard A. Carlucci Recreation and Aquatic Center Employee receives FREE membership and their family/household members may purchase a membership at a 50% discount of the rate that applies based on their residency.01 Are you at least 18 years of age or older by May 1st, 2026? Yes No 02 Are you available to work up to 40 hours a week during the summer months? Yes No Required Question

Created: 2026-04-02