Director, Strategic Account Operations - Remote

Summary: The Director of Strategic Account Operations serves as the executive owner for the company's most strategic enterprise partnerships. This role operates as a general manager for key accounts, with responsibility for overall account health, contractual compliance, and long-term global growth. This role will ensure alignment across operational, engineering, supply chain, and production to consistently deliver on commitments and strengthen client relationships. Responsibilities: * Own the end-to-end performance of key global accounts, ensuring all contractual obligations, service level agreements, and performance standards are met or exceeded * Act as the primary escalation point for issues that could impact account performance or client satisfaction * Oversee the full lifecycle of purchase orders, ensuring timely acknowledgment, production, and delivery in line with agreed timelines * Coordinate cross-functional teams to meet production, logistics, and delivery commitment * Ensure all required communications and updates are delivered within contractual notice periods * Lead management-level reporting, maintaining accuracy and transparency around production status, KPIs, and service performance * Oversee investigations into product or service issues, including root cause analysis and timely documentation * Manage regional inventory and spare parts strategies to maintain required service levels * Monitor and adjust inventory levels based on usage trends and account needs * Serve as the central point of coordination between regional and international teams to ensure consistent global service delivery * Manage manufacturing commitments and forecasting to align production capacity with customer demand and support long-term growth Qualifications: * 10+ years of experience in senior account management or business development, ideally within EV charging infrastructure, renewable energy, or industrial hardware * Strong understanding of hardware-as-a-service models, firmware deployment, and cloud-connected systems * Proven experience managing complex, high-value contracts with performance-based requirements * Demonstrated experience working with high-profile, enterprise-level or strategic clients * Demonstrated ability to lead and influence cross-functional teams across operations, engineering, and supply chain * Strong organizational, communication, and problem-solving skills * Ability to operate effectively in a global, matrixed environment Tritium is powering the shift to electric mobility. You'll be part of a global team developing technology that drives a cleaner, smarter transport future. We value collaboration, initiative, and accuracy, and we're committed to creating a diverse, inclusive workplace where everyone can thrive.

Created: 2026-04-02