Parts Research Representative

Parts Research RepresentativeDepartment:Parts/Accy Business (171039)Reports to: Parts Sales ManagerLocation:Wendell, NCPosition Status: Full-TimeStatus:Hourly, Non-ExemptManagement Level: Non-ManagementJOB SUMMARYThe Parts Research Representative (PRR) serves as the primary point of contact for external dealerships regarding questions on anything parts or accessory related to fit or function inquiries. These inquiries can range from applications of model ranges, serial number breaks, ETAs of ordered parts, to collaborating with other departments addressing mis-manufactured parts. PRR will field dealer questions over the phone, CRM cases/claims and through email communications. This role will also include seasonal projects such as advising on recommended stocking guides and maintaining our Excel-based quick reference guides and cross train with orderentry.KEY RESPONSIBILITIES OF JOBProvide phone support on dealer questions concerning parts orderedAssist in the Maintenance of Quick Reference Guides and Parts Sales toolsInvestigate serial breaks with manufacturer liaisonUpdate and maintain accurate parts breakdowns in the proprietary parts system DPCSEnsure accurate pricing for all parts in DPCSCollaborate internally to promote dealer satisfaction in the parts ordering processCoordinate with the inventory team as well as manufacturer engineers on potential manufacturing errorsCommunicate/record errors found and help work with dealers on a resolution for damaged/improper partsAssist with generating a recommended parts list for new and existing modelsCommunicate with the purchasing and logistics department on ETAs of partsDiagnosing and advising dealers on parts fitment issues, campaigns, or upselling of assembliesHelping dealers by explaining technical differences between specific parts (Engines, Cylinder Heads, etc.)Coordinating with warehouse teams to expedite high-priority or warranty partsOrganizationalRelationship:The Parts Research Representative will work closely with our Dealer Network, Product Support Department, all Warehousing Facilities, Purchasing Department, IT Department, Territory Managers, and KIOTI internal liaison team.EDUCATIONAL AND PHYSICAL REQUIREMENTSAssociate's degree or equivalent to mechanical knowledge, preferred with mechanical or engineering focusMinimum of 2 years of customer service experienceExperience in or knowledge of mechanics, agricultural/machinery industry preferredAbility to read technical data sheets and engineering specsTalent for problem-solving and generating unique solutionsExperience organizing and executing multiple task/projects in tandemMust be proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint)

Created: 2026-04-02