AIC - Retail Lead

Agent In ChargeLocation: Willowbrook, ILPay Range: $20.00/salariedLet's Be BluntCannabis isn't just an industry - it's a movement.Mint Cannabis is proudly leading the charge from premium flower and infused eats to groundbreaking innovation and unforgettable service. Everything we do is about elevating the experience - for everyone. Whether you're a longtime enthusiast or just starting your journey, Mint Cannabis is about connection, growth, and good vibes only.We're hiring an Agent in Charge (AIC) who's ready to roll up their sleeves and support the daily operations of our dispensary while ensuring compliance with Illinois state cannabis regulations. This role is perfect for someone with cannabis retail experience who's ready to step into leadership responsibilities and grow their career.Ready to grow with us? ? Let's make it happen. What You'll DoServe as the designated Agent in Charge (AIC) per Illinois cannabis regulations during assigned shiftsSupport Store Manager and Assistant Store Manager with daily dispensary operationsOpen and close the store, handling keyholder duties and ensuring compliance procedures are followedAssist with coaching Sales Associates on sales techniques, service standards, and compliance protocolsAddress and resolve customer concerns professionally and efficientlySupport inventory control processes including receiving, product staging, and Metrc trackingHandle cash management tasks including register reconciliation and safe handlingConduct compliance checks, bag checks, and employee checkouts as requiredEnsure adherence to all company policies, SOPs, and Illinois cannabis laws What You'll Bringsome experience cannabis retail or customer service experienceLeadership potential with a strong desire to develop into future management rolesExcellent customer service, communication, and problem-solving skillsFamiliarity with Dutchie POS or other retail management systems preferredKnowledge of Illinois cannabis regulations is strongly preferredMust be at least 21 years of ageMust be able to obtain and maintain all required Illinois cannabis certifications, Agent ID, and credentials per state lawMust be available to work a flexible schedule including evenings, weekends, and holidays Why You'll Love Mint CannabisA work culture that's welcoming, passionate, and built on good vibesOpportunities for growth as we expand into new marketsDiscounts on products and merchHealth, dental, and vision benefits (for eligible roles)Paid time off to relax, recharge, and take care of youA chance to be part of something amaZing ?A Few Things You'll NeedMust meet all applicable Illinois state requirements to work in a licensed cannabis facilityMust be able to stand, walk, and perform tasks for extended periodsMust be able to lift up to 25 poundsMust be comfortable working in a fast-paced, highly regulated retail environmentAbout Mint CannabisAt Mint Cannabis, we're passionate about creating a premium cannabis experience - for everyone! Headquartered in Arizona, we're a national, multi-state operator proudly serving both medical patients and recreational customers. From state-of-the-art production facilities to dispensaries that redefine the retail experience, Mint is raising the bar in every market we enter.Our flagship location in Arizona - one of the largest dispensaries in the country - features a 24/7 storefront, the nation's first cannabis kitchen offering delicious infused foods, and a drive-thru for ultimate convenience. We're proud to offer a carefully curated menu of premium flower, concentrates, edibles, and more, designed to elevate the experience for seasoned consumers and newcomers alike.Named "Most Innovative Medical Cannabis Dispensary" by the International Commercial Cannabis Awards, Mint Cannabis continues to grow rapidly across Arizona, Michigan, Missouri, and beyond. Our team - from budtenders to leadership - is driven by passion, education, and a commitment to helping every guest feel welcome, informed, and supported.At Mint Cannabis, we're not just changing the cannabis industry - we're growing a community. Equal Opportunity Employer StatementMint Cannabis is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Created: 2026-04-02