Audience Services Representative

Position: Audience Services Representative(Local 857 Treasurers & Ticket Sellers Union)Department:Customer Engagement FLSA Grade: Part-Time, Non-ExemptSalary: $21.36-$24.72/hourPosition Summary:Provide direct telephone, letter, and electronic customer service for the public daily, serve as a sales and service agent to patrons of the Los Angeles Philharmonic Association, and enter customer feedback into the patron database.Position Elements:Provide high-level customer service to resolve complex or difficult customer inquiries by phone, letter, live chat and e-mailEnter customer feedback into patron databaseFunction as information and sales representative for all events related to the Los Angeles Philharmonic Association, Walt Disney Concert Hall, and Hollywood BowlProvide helpful information, including suggestions for events, performance, price options, parking options, directions, restaurants, access for patrons with disabilities or any other service provided by the Los Angeles Philharmonic Association; up-sell appropriate services and eventsSell new and renewal subscriptions, flex plans, single tickets, gift cards, and related itemsAssist with database maintenance, add accounts in ticketing system, and correct patron informationTake reservations for free admission eventsMake outgoing calls to patrons regarding program or event changes and new services or offerings as necessaryCompose and distribute periodic customer comment reportsProvide pre-concert customer service at the Hollywood Bowl Information Booth and Walt Disney Concert HallAttend performances at the Hollywood Bowl; greeting guests and working with box office and house management to help reconcile onsite customer concernsGuide patrons through their online interactions with all pertinent web portalsAssist Patron Services Manager as neededOther duties as assignedRelationships:Reports To: Audience Services ManagerInteracts With: Patron Services The Music Center and LA Phil venue Operations teams Walt Disney Concert Hall, Hollywood Bowl, and The Ford Box Office Assistant Director, Sales and Customer Engagement Philanthropy Marketing Other LAPA staff as needed PatronsPosition Requirements:2-3 years of experience in the customer service fieldPrevious ticketing experience preferableFlexible schedule required for day, evening, and weekend shiftsAbility to work nights and weekend shifts, specifically Friday and SaturdayStrong interpersonal skills with an ability to work well with people at all levels, across a diverse customer baseComputer proficient in Microsoft Office and Windows Operating SystemAbility to think quickly and creatively problem-solveExcellent verbal and written communication skillsAbility to type 40 wpmSuperior interpersonal mannersExcellent organizational skillsKnowledge and have a passion for the arts is a plusSecondary language is essentialUpdated 03/2026The Los Angeles Philharmonic Association will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. Equal Employment Opportunity Policy The Los Angeles Philharmonic Association is committed to provide equal employment opportunity for all applicants and employees. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with applicable law, the Association also provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

Created: 2026-04-02