Laboratory Services Manager

Certified Group is a leading North American provider of laboratory testing, regulatory consulting, and certification & audit services. The Certified Group of companies includes Food Safety Net Services (FSNS), Certified Laboratories, EAS Consulting Group, and Labstat International Inc. The Certified Group provides analytical testing and regulatory guidance services in the food & beverage, dietary supplements & NHP, cosmetics, OTC, personal care, tobacco, cannabis, nicotine, and hemp industries. We are currently looking for a Lab Manager to join our growing team!JOB SUMMARYResponsible for overseeing laboratory operations and maintains direct contact with the laboratory client base. This position is responsible for all laboratory operations related to the generation and communication of microbiological and chemical testing results. The Laboratory Manager works closely with the corporate team and has the authority to delegate responsibility for laboratory operations to the laboratory management team when absent from the laboratory.ESSENTIAL RESPONSIBILITIESSupervise laboratory operations to maintain quality, efficiency and turnaround time on lab work.Ensures timely and accurate responses to customer questions or concerns to maintain our high level of customer service. Serves as the hiring manager for the laboratory. Ensure that all personnel receive timely reviews and have promotional and/or professional development goals.Responsible for the laboratory financials to ensure profitabilityWorks with Laboratory team to be ISO 17025 compliant and ensure that the Corporate Quality Management System is correctly employed. Ensures the laboratory is clean, sanitary, well organized and that building/equipment maintenance operations are performed.Ensure the lab maintains the Laboratory Safety Program at all timesSupervise non-routine projects per client request and as assigned Maintain a high degree of technical competence by reading scientific journals, attending professional workshops, and being aware of food industry issues and trendsPeriodically review and visually audit laboratory staff to ensure compliance with methodsCommunicate directly with clients on laboratory capability, results, pricing, and related topicsTravel is required Perform other duties as assignedAuthorized for method verificationSUPERVISORY RESPONSIBILITIESSupervision and oversight of 5 - 30 incumbents dependent on Lab volumeMINIMUM QUALIFICATIONSPreferred BS/MS Degree in Microbiology, Chemistry, Food Technology, or related field technical procedures, or governmental regulations preferred or pursuing or equivalent work experienceAbility to write reports, business correspondence, and procedure manualsAbility to effectively present information and respond to questions from groups of managers, clients, customers, and the general publicBenefits: Progressive 401k Retirement Savings PlanEmployer Paid Short- Term and Long-Term Disability, and Life InsuranceGroup MedicalTuition ReimbursementFlexible Spending AccountsDentalPaid Holidays and Time OffCertified Group values diversity in its workforce. The company is firmly committed to a policy of Equal Opportunity and will administer its policies in a manner that treats each employee and applicant for employment on the basis of merit. Certified Group will take affirmative action to seek out qualified applicants without regard to race, color, religion, sex, national origin, age, handicap, or veteran status.

Created: 2026-04-02