Technology Operations Engineer

Technology Operations Engineer (IT Team) Seattle Onsite - 5 days a week Full time / Permanent Base Salary: $80,000 - $128,000 + sharesAbout the Role We're hiring a Technology Operations Engineer to keep Nscale's internal technology running smoothly as we scale from 350 to 1,000+ people. This is the person who makes sure every Nscaler has the tools, access, and environment they need to do their best work from day one. This is a hands-on role spanning IT support, endpoint and identity management, office AV/infrastructure, and ITSM operations. You'll be the frontline for employee tech issues, but you're notjust a break-fix engineer. You'll also bring a scripting and automation mindset to eliminate repetitive work, improve service delivery, and contribute to the engineering of our internal IT platform. You'll work closely with the Senior Manager of Internal IT and the broader Enterprise Systems team, and be a key part of delivering a first-class internal IT experience across our London HQ and global offices.What You'll be Doing IT Support & Service DeskServe as the primary point of contact for internal IT support across hardware, software, connectivity, and access issuesManage and resolve tickets through our ITSM platform (Servicely), maintaining SLAs and accurate recordsProvide both remote and in-person support across the London office and remote employees globallyOwn the escalation path, resolving L1/L2 issues directly and triaging to L3 where neededMaintain a self-service knowledge base so employees can help themselves with common issuesContribute to continual service improvement. If the same ticket keeps coming in, fix the root causeEndpoint & Device ManagementManage the full device lifecycle: procurement, configuration, deployment, and offboardingEnrol and manage all endpoints (Mac, Windows) via JumpCloud MDMEnforce security policies across the device estate: disk encryption, screen lock, patching, AV/EDRMaintain an accurate hardware asset register with serial numbers, assigned users, and warranty statusManage device refresh cycles and handle hardware returns during offboardingSupport BYOD policy implementation where applicableIdentity & Access ManagementAdminister JumpCloud as the companys IdP: user account creation, SSO configuration, group-based access policies, and SCIM provisioningManage the full JML (Joiner/Mover/Leaver) process in conjunction with automated workflows, ensuring access is granted on day one and revoked immediately on departureMaintain and audit access across core platforms (Microsoft 365, Slack, Notion, Servicely, and others)Enforce MFA across all applications and support users with authentication issuesConduct periodic access reviews to support SOX and SOC 2 complianceOffice & AV InfrastructureOwn the end-to-end AV and meeting room environment at London HQ: video conferencing hardware (Teams Rooms), displays, presentation systems, and peripheralsEnsure meeting rooms are consistently operational and fit for purpose, including for executive and board-level meetingsManage office network infrastructure: Wi-Fi access points, switches, guest network segregation, cablingAct as the technical point of contact for office fit-outs, moves, and expansionsSupport AV and IT setup for company events, all-hands, and offsitesScripting & AutomationWrite scripts and lightweight automation to reduce manual IT toil, e.g. onboarding sequences, device config automation, ITSM workflow triggers, reportingUse PowerShell, Python, or Bash to automate repetitive endpoint management, reporting,and access tasksContribute to the broader team's automation of the JML lifecycleIdentify opportunities to replace manual processes with scripts or platform-native automationMicrosoft 365 & Productivity ToolingAdminister the Microsoft 365 tenant post-migration: Exchange Online, SharePoint, OneDrive, TeamsManage licences, distribution lists, shared mailboxes, and Teams configurationsSupport user adoption of M365 tooling through guidance, documentation, and one-to-one helpConfigure and maintain email security: SPF, DKIM, DMARC, DLP rulesCompliance & SecurityEnsure endpoint compliance is maintained and evidenced: encryption status, patch levels, AV deploymentSupport IT audit evidence collection for SOC 2, ISO 27001, and SOX ITGCsContribute to IT policy documentation (Acceptable Use, Password Policy, Remote Working, etc.)Participate in security awareness initiatives and phishing simulationsFollow and enforce change management processes for IT changesRequired Experience & Skills3+ years in an IT support, systems administration, or technology operations roleStrong experience with macOS and Windows endpoint management, including MDM platforms(JumpCloud, Jamf, Intune, or similar)Hands-on experience with ITSM tools: ticketing, SLA management, knowledge base, incidentmanagement (Servicely, ServiceNow, Jira Service Management, or similar)Microsoft 365 administration: Exchange Online, SharePoint, Teams, Entra IDExperience with Identity and Access Management: SSO, MFA, SCIM provisioning, userlifecycle managementSolid understanding of office networking: Wi-Fi, switching, VLANs, DNS/DHCP basicsAV and meeting room technology experience: Teams Rooms, Zoom Rooms, display systems, conferencing hardwareScripting ability in at least one language (PowerShell, Python, or Bash) for automation and toolingStrong communication skills, able to explain technical issues clearly to non-technical usersHighly DesirableExperience with JumpCloud specifically: SSO, policies, device management, directoryExposure to compliance frameworks: SOC 2, ISO 27001, or SOX IT General ControlsExperience supporting a fast-growing, pre-IPO company through a period of significant scaleFamiliarity with onboarding/offboarding automation and JML workflow designExperience supporting office fit-outs or expansions: structured cabling, AP placement, AV installationExposure to asset management tools and hardware procurement workflowsExperience supporting a multi-site or international organisationAbout NscaleNscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future.Equal Opportunities StatementWe strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the roleThe range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.Salary Range$80,000-$128,000 USDFor information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Created: 2026-04-03