Desktop support

Job Title: Desktop support Job Location: Jupiter FL Pay Rate: $24- $26/hr on W2 (all inclusive) Duration:6+ Months Job ID:64638-1 Applicants must be willing to work on W2 Education & Experience " Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience " 2+ years of experience in desktop support, field services, or similar technical support role " Experience supporting Windows and Mac operating systems " Familiarity with mobile device management (MDM) platforms (Intune, AirWatch, etc.) Technical Skills " Strong knowledge of Windows 10/11, macOS, iOS, and Android platforms " Proficiency with Client 365 applications (Outlook, Teams, OneDrive, SharePoint) " Understanding of Active Directory, DNS, DHCP, and network troubleshooting " Experience with remote support tools and ITSM platforms (ServiceNow preferred) " Hardware troubleshooting and repair skills for desktops, laptops, and peripherals " Basic understanding of cybersecurity best practices and compliance requirements Soft Skills " Excellent customer service and interpersonal communication skills " Strong problem-solving abilities with attention to detail " Ability to work independently and manage time effectively " Professional demeanor and ability to maintain confidentiality " Flexibility to adapt to changing priorities and work schedules Key Responsibilities Technical Support & Troubleshooting " Provide on-site technical support for desktops, laptops, printers, peripherals, and mobile devices " Diagnose and resolve hardware, software, and network connectivity issues " Perform equipment installations, configurations, and upgrades " Execute break-fix activities including hardware replacements and repairs " Support conference room technology, audiovisual equipment, and collaboration tools Service Delivery & Customer Experience " Respond to service requests and incidents in accordance with SLA requirements " Deliver white-glove service for executive and VIP users " Communicate technical information clearly to non-technical users " Provide on-site assistance during new hire onboarding and technology transitions " Ensure positive end-user experience through proactive communication and timely resolution Asset & Inventory Management " Maintain accurate inventory of IT equipment and accessories " Perform asset tagging, tracking, and documentation in ServiceNow CMDB " Coordinate equipment staging, imaging, and deployment " Manage equipment refresh cycles and decommissioning activities " Ensure compliance with asset management policies and procedures Incident & Request Management " Log, track, and resolve incidents and service requests in ServiceNow " Escalate complex issues to appropriate support teams (L2/L3) with detailed documentation " Follow standard operating procedures and knowledge base articles " Contribute to knowledge base by documenting solutions and troubleshooting steps " Participate in incident and problem management processes Collaboration & Coordination " Coordinate with remote support teams, vendors, and other IT groups " Support technology rollouts, migrations, and special projects " Participate in site walks and proactive equipment health checks " Assist with disaster recovery and business continuity activities " Provide coverage across multiple facilities as needed Physical Requirements & Work Environment " Ability to lift and carry equipment up to 50 lbs " Frequent standing, walking, bending, and reaching " Occasional work in server rooms, data centers, or outdoor environments " Valid driver's license and willingness to travel between facilities as needed Availability for occasional after-hours or weekend support

Created: 2026-04-03