Supervisor of Patient Transport/Escort

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Work Shifts10:00 P.M - 6:30 A.MDuties & ResponsibilitiesPurpose of Position:Under oversight, manages the daily patient transport/escort operations throughout the health care setting. Identifies activities that the System has implemented to promote patient safety and takes the necessary steps to ensure a safe environment for patients, visitors, and staff. Acts in compliance with NYC Health + Hospitals, health care setting, and other appropriate regulatory requirements and patient safety standards. Participates in continuous quality improvement initiatives relating to patient transport. Essential Duties and Responsibilities:1. Supervises the department's operational flow and manages staff, routes, and schedules; interprets data to identify trends and other factors that impact operational activity.2. Supervises patient escort/transport staff and responds to patient concerns to promote quality patient care.3. Assists social workers, physicians, nursing and other appropriate staff with patient transportation issues, and provides assistance with vendor, patient and/or staff concerns.4. Schedules transportation services for ambulatory care and discharged patients, ensures timely, safe, and efficient transportation services, and reviews daily patient schedule and dispatches transportation calls to vendor, when appropriate.5. Prepares patient escort assignments and monthly schedules and monitors and adjusts schedules for proper coverage; prepares and maintains timekeeping responsibilities for staff.6. Trains and orients new employees and acts as resource for staff on any operational questions or patient transport matters.7. Reviews NYS Department of Health Medicaid Patient transportation Authorization forms (MAP 2015) for patient needing non-emergent transportation, as appropriate.8. Manages supplies and maintenance of the department and patient equipment. Ensures patient transport equipment needs are met and resources for such equipment are available.9. Supervises records of patient transport activities and prepares and maintains Transportation Utilization reports.10. Participates in other departmental meetings, internal/external quality assurance/performance improvement (QA/PI) activities and training, as required.11. Performs other related work and assists in special projects, as assigned.Minimum Qualifications1. High School diploma or its educational equivalent; and two (2) years of experience working as a patient escort or patient transporter or relevant work experience; and one (1) year of supervisory experience in a health care environment; or2. Associate's degree; and two (2) years of experience, as described in #1 above; or3. High School diploma or its educational equivalent; and five (5) years of experience, as described in #1 above.All candidates must complete the NYC Health + Hospitals Supervisory Training within three (3) months of appointment.Department Preferences• Knowledge-comprehension of a body of information acquired by experience or study.• Skill-a present, observable competence to perform a learned activity.• Ability-competence to perform an observable behavior or a behavior that results in an observable product.• Include a list of required skills for the role.• You may also outline any soft skills that are required (e.g., ICARE, communication and problem solving).BenefitsNYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsLoan Forgiveness Programs for eligible employeesCollege tuition discounts and professional development opportunitiesCollege Savings Program Union Benefits for eligible titles Multiple employee discounts programsCommuter Benefits ProgramsIf you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

Created: 2026-04-03