Guest Services Center Supervisor

Job Type Full-timeDescriptionWorking at Truckee Gaming comes with more than just a paycheck. We offer perks designed to make your work experience rewarding and enjoyable:Paid Time Off (PTO), available after 90 days, with annual cash-out optionsPaid Lunch Breaks and a Complimentary Employee Meal during your shiftEmployee Events, a comfortable break area, and our Employee Loyalty ProgramAffordable medical, dental, and vision insuranceGuest Services Center SupervisorThe Guest Services Center Supervisor works directly with the Marketing Manager to oversee daily marketing activities and main cage operations. This role is responsible for managing the Guest Services Center, ensuring exceptional guest service, compliance with gaming regulations and Title 31, and maintaining operational standards. Additional responsibilities include hiring, scheduling, payroll, training, balancing procedures, safeguarding company assets, and accurate transaction accounting.Essential Duties & Responsibilities Ensure all guests receive exceptional customer servicePromote marketing efforts and cross-market property amenitiesEnsure compliance with gaming regulations and federal Title 31 requirementsAnswer guest questions and maintain knowledge of property events and attractionsPromote and enroll guests in the company rewards program; maintain an active databaseAssist with hiring, scheduling, supervising, and training Guest Services Center RepresentativesTrain new employees on main banker, cage cashier, and marketing representative dutiesMaintain confidentiality of customer and company dataEnsure cage balances each shift within company variance standardsVerify completion of all paperwork related to daily businessWork with Marketing Manager and Human Resources on employee relations issues as neededProtect company assets at all timesEnsure electronic encashment systems (ATMs and kiosks) are serviced and operationalAct as emcee for drawings, giveaways, and special events when neededCollaborate with Accounting to ensure compliance with Nevada Gaming Control Board regulations and resolve discrepanciesMaintain accurate records of all marketing, event, and promotional files per Nevada GCB requirementsPerform other duties as assignedRequirements Minimum 2 years of experience in marketing and/or casino cage or related field requiredPrior marketing, supervisory, and cash handling experience preferredExcellent customer service skillsAbility to multi-task and work a flexible scheduleMinimum age of 21 yearsStrong communication skills and proficiency in Microsoft Office productsPrior experience with public speaking, including microphone usage, preferredAssociate or Bachelor's Degree preferred; High School Diploma or equivalent requiredMust be able to read, write, and speak English fluently Certification Required:Nevada Gaming Registration

Created: 2026-04-03