Sr. Claims Specialist, Workers Compensation

Sr. Claims Specialist, Workers Compensation Zurich is currently seeking a Senior Claims Specialist to join our team in Addison, Texas, on a hybrid work schedule. In this role, you will be responsible for handling Workers Compensation claims primarily in Texas, with additional cases in Arkansas and Oklahoma. The position focuses on high exposure and complex claims, ensuring prompt and equitable resolutions. Key Responsibilities: Investigate Workers Compensation claims to determine applicable coverage and liability. Document claim files thoroughly to support payment decisions. Set appropriate reserves within authority levels and comply with special handling requirements. Develop and maintain positive customer relationships, anticipating needs, and recommending changes as necessary. Basic Qualifications: Bachelor's Degree and 6 plus years of experience in Claims and/or Litigation Management OR Juris Doctor and 2+ years of experience in Claims and/or Litigation Management OR Zurich Certified Insurance Apprentice with an Associate Degree and 6 plus years of experience in Claims and/or Litigation Management OR Completion of Zurich Claims Training Program and 6 plus years of experience in Claims and/or Litigation Management OR High School Diploma Equivalent and 8 plus years of experience in Claims and/or Litigation Management Must obtain and maintain required adjuster license(s) Proficiency in Microsoft Office Knowledge of insurance regulations, markets, and products Preferred Qualifications: 6+ years of experience handling Worker Compensation claims of high exposure 6+ years of experience with litigation management Required expertise in handling claims in Texas, with preferred experience in Arkansas and Oklahoma. Property & Casualty Insurance Experience Effective verbal and written communication skills Strong analytical, critical thinking, and problem-solving skills Strong multitasking and prioritization abilities Experience collaborating in a team environment and building cross-functional working relationships Proactive sharing of insights and gathering unique perspectives from other teams/functions Understanding, analysis, and application of insurance policy components for complex claims Ability to follow reserving process for indemnity and expense in analyzing potential exposure of complex claims Ability to determine scope and exposure for complex claims Leveraging trends and relationships to provide high-quality customer service Identification, understanding, and explanation of complex financial and/or actuarial trends/concepts Effective communication of coverage determinations to customers/clients/brokers for complex claims Directing counsel on an ongoing basis to guide the course of complex litigation and settlement strategies Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to applyyour unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $75,800.00 - $124,100.00, with short-term incentive bonus eligibility set at 15%. We offer competitive pay and comprehensive benefits for employees and their families. At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environmentso you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code 1033. Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Created: 2026-04-03