Call Center Representative

Job title: Customer Service Representative Job location: Houston, TX 77086 Shift: 8-hour shift between the hours of 7 a.m.- 6 p.m. Monday-Friday length: 3 months, Possible Extension Pay: $17 - $21/hr Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Education: High School Diploma/ GED Skills: 1 year- Customer service experience within managed care or insurance industry Or Call center experience in any industry- Required Bilingual (English-Spanish) Required Duties: Handles Member/Provider calls and resolves issues Acts as liaison and advocate Verifies identity and ensures HIPAA compliance Documents tasks accurately in systems Escalates issues when needed Educates members on benefits, services, and appeals Assists with PCP changes and directs resources Meets performance, quality, and productivity goals Participates in training and stays updated Maintains confidentiality of PHI xywuqvp Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

Created: 2026-04-04