Specialist Strategic Field Operations & Member ...

The Specialist, Strategic Field Ops & Member Experience will partner with the SVP, Field Ops & Member Experience and Senior Field Ops & NMJ leaders in an effort to drive alignment, project execution, report tracking and event planning. Specialist will help complete, review and track implementation of SOP's as we drive towards alignment & Centralized Processes as OneHGV. Maintain and oversee Grand Central design to ensure proper messaging and upkeep of most recent information. Operational Strategy & Optimization * Partner with SVP, SLT, Regional and Field Leaders to ensure SOP completion, implementation & adherence to all policies across the organization. * Oversee streamlined communications such as Weekly Updates, Newsletters, News Desk communications and the like to ensure proper and consistent messaging across all brands and team members. * Create and communicate contests for teams aimed at driving performance and overall profitability ensuring costs are within budget. * Tracking and reporting of various projects and annual 5/80/20's that are designed to increase revenue, profitability, team member/customer engagement and the like. * Monitors progress against key milestones and escalate risks, delays, or issues as needed. Event & Calendar Coordination * Oversee event planning including all logistics such as hotels, transportation, meal services and team member outings. Must ensure costs are within budgeted parameters and all invoices are processed in a timely fashion. * Oversee calendar for SVP and planning of meetings including weekly huddles, one-on-ones for team members, all-team meetings and other strategic meetings including important items such as cross selling, alignment, budget/financial reviews and other critical items. * Act as a thought leader for all event and meeting planning including overseeing cost metrics, agenda, presentations and other critical items. * Attend annual and quarterly events to ensure proper flow and coordination. Cross-Functional and Executive Communication * Coordinate the Business Operations function in executive planning meetings, cross-functional strategy sessions, and operational review * Deliver high-impact presentations and executive briefs that clearly convey strategy, project progress, risks, and recommendations. * Support in preparation of reports, dashboards, and briefings for leadership review. * Build and maintain strong partnerships with senior leaders across the organization to drive alignment and influence outcomes. Leadership & Team Development * Promote a culture of collaboration, accountability, analytical excellence, and continuous improvement. * Strengthen team capabilities in project management, analytics, operational execution, and strategic thinking. Financial Oversight * Aid in ensuring all expenses within the Global Field Ops budget are within metrics * Assist in monthly/quarterly financial reviews * Ensure proper coding for Team Members and oversee monthly review and any modifications needed Cultural Leadership * Serve as an ambassador of HGV's vision, mission, and H.I.L.T.O.N. values, ensuring that the Spirit of Service culture is embedded throughout all operations. * Model integrity, ownership, teamwork, and hospitality in all interactions with team members, stakeholders, and partners. * Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, * Completes all required Company training/compliance courses as assigned. * Adheres to Company standards and maintains compliance with all policies and procedures. · Performs other related duties as assigned. Administrative Duties * Oversee travel coordination and expense reporting for SVP. * May support complex scheduling needs for senior leadership To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience: * Sales & Marketing operations (possess an understanding of the business and process flows · Strong organizational skills, self-motivated and strong follow through * Strong written and verbal communication skills; ability to customize content to the audience * Ability to work across team and corporate departments effectively and professionally * High degree if confidentiality In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred: * Compliance & risk contracting touchpoints, audit trails, data privacy basics Indicator: Integrates compliance gates into project and SOP workflows. * Industry context multi-site operations, resort/hospitality, Leveraging best practices for seasonal demand, inventory, and guest

Created: 2026-04-03