Help Desk Technician

IT Support Technician J.J. Taylor Companies, Inc. is a third-generation family-owned company headquartered in Jupiter, FL. Founded in 1958, the company has expanded its businesses to become one of the largest beer distributors in the United States through J.J. Taylor Distributing Florida and a leader in Heavy Equipment space through National Equipment Dealers. National Equipment Dealers, LLC (NED) is a large heavy equipment dealership headquartered in Lexington, NC with over 30 years of operations in equipment sales, rentals, and parts & service. NED operates 20+ locations in North Carolina, South Carolina, Georgia, Florida, and Texas. NED employees 400 salespeople, service technicians and corporate staff. NED represents Hyundai Construction Equipment, BELL Trucks, Yanmar, Sakai, Manitou and many other brands. As our IT Support Technician, you'll be the friendly, first-line technical expert supporting employees across the company. This is an in-person position working out of our Houston location. Key responsibilities include: Install, maintain, and troubleshoot hardware including PCs, laptops, printers, handhelds, mobile devices, and peripherals Provide phone and in-person support for user issues related to network access, hardware, and software Support multi-state locations; occasional travel required Maintain, update, and repair LAN/WAN connectivity including VPN tunnels Assist with backups, restores, and system monitoring Serve as primary helpdesk contact for computer and network-related issues Track and manage software licensing (Exchange, Windows, Office, ADP, RAS, etc.) Maintain inventory and replacement schedules for hardware and mobile devices Assign and track company mobile phones and ensure accurate HRIS documentation Support route accounting software (RAS) as needed Assist with training, documentation, and keeping technology areas organized To thrive in this role, you should have: Technical proficiency with Microsoft Active Directory, Windows server/desktop OS, hardware, and Microsoft Office Ability to troubleshoot effectively and work independently Strong customer service and communication skills Flexibility to work in a fast-paced, multitasking environment Ability to lift 1525 lbs. and perform basic physical troubleshooting tasks Reliable transportation for onsite visits Education/Experience: Associate degree in Computer Science or related field preferred High school diploma or GED required At least 1 year of hands-on experience with LAN, WAN, desktop/server OS, and general software applications Prior IT Help Desk experience a plus Valid driver's license and acceptable driving record required Working Conditions: Standard office environment with occasional exposure to electrical equipment Travel to remote facilities as needed for user support Why Join Us? Medical Insurance: Multiple Cigna plan options with varying deductibles and employer HSA contributions. Dental & Vision: Coverage through Delta Dental and EyeMed. Supplemental Health Benefits: Including Accident, Critical Illness, and Hospital Indemnity insurance. Income Protection: Life, AD&D, and short-/long-term disability through New York Life. EAP: 24/7 support through Cigna's Employee Assistance Program. Legal Assistance: Optional MetLife Legal Plan coverage. Competitive 401(k) Plan: Includes company matching to help you build long-term financial security. Tuition Reimbursement: Up to $5,250 per year available after one year of service to support your continued education and career advancement. Paid time off, career development support, and a collaborative work environment.

Created: 2026-04-04