Job Title Duties and Responsibilities: Leads/manages collection process for assigned customer accounts Negotiates partial payments and payment plans when applicable Contacts assigned customs by phone and email to collect past due balances Investigate and resolve questions or payment discrepancies Required Qualifications: Proven experience as a Collection Specialist Knowledge of collection call flow process Skilled in negotiations Problem solving skills Working knowledge of MS office applications High school diploma. Preferred Qualifications: Associates/Bachelor's degree 3-4 years prior collection experience